How to talk to a person about a MS subscription

To stop the new Microsoft subscription and speak with a person, use these steps:

1. First, try to cancel or turn off recurring billing online:
   1. Go to https://account.microsoft.com/services and sign in with the Microsoft account that was charged.
   2. Find the subscription that matches the “MICROSOFT*ONE MONTH” charge.
   3. Select Manage.
      • If you see Cancel or Upgrade or Cancel, select it and follow the on‑screen instructions to cancel.
      • If you see Turn on recurring billing instead of Manage, the subscription is already set to expire on the date shown and will not be charged again.
2. If there is no option to cancel or recurring billing is already off, follow the “Unable to cancel” checks:
   1. Confirm where it was purchased. If it was bought through Google Play or Apple App Store, cancellation and refund must be handled through their support:
      • Google Play: see Learn about Google Play refund policies.
      • Apple App Store: request a refund from Apple support.
   2. Make sure the correct Microsoft account is signed in (the one that owns the subscription).
   3. If there is an overdue balance on the subscription, pay the outstanding amount first; cancellation is blocked while money is owing.
3. To talk to a person at Microsoft about the charge or a refund:
   1. Go to Contact Microsoft Support.
   2. Enter the billing/subscription problem and select Get Help.
   3. When offered, choose Contact Support.
   4. Select the appropriate product category (for example, Microsoft 365 or subscriptions/billing) and follow the prompts to start a chat with a support agent or request a call back.
4. For refund eligibility on the unwanted charge, review the refund guidance and follow the steps there to request a refund if available. In some countries (for example, Canada, Israel, Korea, Turkey, and certain EU countries for renewed subscriptions longer than 1 month), prorated refunds may apply.

If cancellation succeeds, the subscription will either stop immediately or at the end of the current term, depending on the specific offer and region.

References:

• How to get a refund on a Microsoft subscription
• Unable to cancel your Microsoft subscription
• Change your Microsoft subscription payment method and options
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• How to connect with Help and Support - Microsoft Q&A
• I need to talk to someone!! - Microsoft Q&A
• How do I get a live person at Microsoft.? - Microsoft Q&A
• i have been charged twice - Microsoft Q&A