Getting error on Onedrive

Greetings!

This is Tin, have you tried to press the Pause button on OneDrive to check if it will make any changes?

If the issue persists, please try to sign out on Onedrive and sign back in your account and see any changes.

Please click the OneDrive icon at the lower right part of your screen, click Gear icon and click Pause Syncing. After that, please try to unpause it and check if what will happen.

To do that, please click the OneDrive icon at the lower right part of your screen, click Gear icon then Settings, then click Accounts, click Unlink this PC and then restart Onedrive.

Please add back the MS Account on your Onedrive and check if the issue persists.

Please let me know how it goes.

Thanks,

Tin

Follow these steps to troubleshoot the OneDrive “failed to sync” issue:

1. Check for common sync issues

• Invalid characters in file or folder names, outdated sync apps, or other sync problems can cause failures. If multiple items are failing, consider stopping and re-establishing the sync connection (see step 3 below).

2. Fix file-level permission issues If only specific files show “This file can’t be synced” or similar:
3. Open File Explorer and locate a file that is failing to sync.
4. Right-click the file and select Properties.
5. Go to the Security tab.
6. Under Groups or user names, select the current user account.
7. In the Allow column, make sure both Read and Write are checked.
8. If they are not, select Edit and add Read and Write permissions.
9. Try syncing again.
10. Move a problematic file out of OneDrive to restart sync If a particular file is blocking sync:
11. On the taskbar, right-click the OneDrive cloud icon that shows the sync issue.
12. Select Close OneDrive.
13. In File Explorer, move the problematic file from the OneDrive folder to a location outside OneDrive (for example, *C:* on This PC).
14. Start OneDrive again from Start by typing OneDrive and selecting Open.
15. Wait until OneDrive shows Up to date.
16. Copy the file back into the OneDrive folder and confirm that sync completes.
17. Stop and re-establish the sync connection (if many items fail) If many folders or libraries are failing to sync:
18. Right-click the OneDrive icon in the Windows notification area.
19. Select Stop syncing a folder….
20. Select the library/folder that is failing and click Stop syncing.
21. Confirm by clicking Yes, then OK.
22. Reconfigure OneDrive to sync the library again. A new folder will be created; if the same name is used, a number (1, 2, etc.) may be appended.
23. If sign-in or startup is the problem

• If OneDrive will not start at all or does not prompt for sign-in, an administrator might have configured a Group Policy to block OneDrive. In that case, the organization’s admin must remove or adjust the DisableFileSyncNGSC policy under HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\OneDrive so that OneDrive can start and sync.

If the error persists after these steps, check for other sync issues such as invalid characters in file names or outdated sync apps, and then repeat the stop/restart sync process.

References:

• OneDrive shows "This file can't be synced"
• Repair sync connections in OneDrive for work or school
• OneDrive won't start