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To disable Microsoft Family Safety features, the organizer of the family group must sign in to the Microsoft account and remove the child account from the family group. Because the password is forgotten and normal sign-in is not possible, the first step is to recover access to the Microsoft account.

Follow these steps in order:

1. Go to the Microsoft account sign-in page and use the Sign-in Helper
   • Use the Sign-in Helper tool: Sign-in Helper.
   • Enter the email address or mobile phone number used for the Microsoft account.
   • The tool will detect issues and guide through password reset or recovery.
2. Recover the Microsoft account if the password is forgotten
   • If the password is forgotten, use the password reset flow described in Reset your password from the “I can't sign in to my Microsoft account” article.
   • If the username or email is not recognized, follow My username has stopped working from the same article.
3. Handle verification/security info issues
   • If verification codes or security info (phone/email) are not recognized or accessible, follow the guidance in Common problems with two-step verification for a work or school account:
     • When prompted for security info that is not accessible, select “I don't have any of these” and follow the prompts to start an alternative recovery process.
     • If the email or phone shown is unfamiliar, verify that the correct account name and domain are being used.
4. After account access is restored, remove Family Safety controls
   • Sign in at family.microsoft.com with the organizer’s Microsoft account.
   • Select the child member that needs Family Safety disabled.
   • If it is a child account, first select Remove consent next to their name.
   • Go back to the family group and select Remove from family group to remove the account and effectively disable Family Safety restrictions for that account.

If account recovery cannot be completed (for example, no usable security info and no password), Family Safety cannot be disabled for that account until ownership of the Microsoft account is re-established through the official recovery process.

References:

• I can't sign in to my Microsoft account
• Troubleshooting Microsoft Family Safety
• Common problems with two-step verification for a work or school account