Animations don't work properly on PowerPoint Live in Teams.

Question

Animations don't work properly on PowerPoint Live in Teams.

Catherine Baker 20

Hi there - when I use PowerPoint Live in Teams, the animations don't work correctly. Any text that isn't animated is missing from each slide. I have used the same slide deck for a couple of years - the slides work perfectly well when presented outside Teams, or when I share the window rather than using PowerPoint Live. How can I solve this? I am using the l;atest version of Teams but the same thing happened on the previous version.

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Answer accepted by question author

Anonymous

Hi @Catherine Baker,

Thank you for confirming those details.

Since the issue occurs in a live Teams meeting, attendees see the same missing content, and it affects all slides with animations, this points to an issue with how PowerPoint Live in Teams is rendering the deck, rather than a problem with PowerPoint itself or only your local display.

To resolve the issue, please follow these steps:

Use screen/window sharing as the immediate workaround

For any upcoming meeting where you need the animations to display correctly, please use Share > Window or Share > Screen, then run the deck directly in PowerPoint slideshow mode.

Clear the Teams cache

Close Teams completely.
Press Windows + R, then run: %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
Delete the contents of the folder if present.
Restart Teams and test again.

Test Teams on the web

Although you do not normally use Teams on the web, this is an important isolation test. If the same deck works correctly in Teams on the web, the issue is likely related to the desktop Teams client or cache path. If it fails in Teams web too, the issue is more likely with PowerPoint Live’s rendering service or with specific animation/content in the deck.

Open Teams on the web.
Start or join a test meeting.
Use PowerPoint Live with the same deck.
Ask another attendee or use a second device to confirm whether the missing non-animated text still occurs.

Preload the PowerPoint Live session before presenting

Finishing edits before presenting so PowerPoint has time to sync changes, and starting the PowerPoint Live session before the meeting presentation begins so content can preload for a smoother experience.

User's image

For more information, please refer to Present from PowerPoint Live in Microsoft Teams - Microsoft Support

I hope this information is helpful. Please follow the steps above and let me know if it works for you. If not, we can continue working together to resolve the issue.

Thank you for your patience and understanding. If you have any questions or need additional assistance, please don’t hesitate to reach out so I can continue to support you. If you found the response useful, please consider marking it as accepted, as this may help other community members who are looking for similar guidance.

I look forward to continuing the conversation.

If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Anonymous

2026-05-15T21:52:08.0366667+00:00

Hi @Catherine Baker,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

I want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process.

I look forward to hearing from you soon.

Warm regards,
Anonymous

2026-05-17T19:46:01.5066667+00:00

Hi @Catherine Baker,

I hope you're having a great day.

It’s been a pleasure working with you on this thread. I understand you may have other priorities at the moment, and I completely respect that.

If you're still experiencing any issues or have come across new challenges, feel free to let me know which steps you're currently stuck on. I’m here and happy to assist whenever it’s convenient for you.

Thank you again for your time and collaboration. I look forward to hearing from you whenever you're ready.

Warm regards,
Catherine Baker 20 Reputation points

2026-05-19T08:25:01.1733333+00:00

Hi Jay

Thanks for your replies and apologies that I haven't replied sooner. Clearing the cache seems to have worked. Before that, I tried Teams on the web and the deck shared properly, so it looks like your assumption that the problem was the Teams cache in the desktop client. I really appreciate your help with this!

Thanks, Cath
Anonymous

2026-05-20T15:12:55.9233333+00:00

Hi @Catherine Baker,

Thank you for your response.

I'm glad to hear that the issue has been resolved by clearing Teams cache, and I would greatly appreciate it if you could mark the answer as accepted. This helps highlight the solution for others who may be searching for similar information in the community. Your contribution not only supports fellow users in finding the right guidance more quickly, but also helps build a more resourceful and collaborative space for everyone.

Thank you again for your time and for raising this important usability concern. If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Wishing you a smooth rest of your day.

2 additional answers

Your answer

Anonymous

2026-05-15T21:52:08.0366667+00:00

Hi @Catherine Baker,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

I want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process.

I look forward to hearing from you soon.

Warm regards,
Anonymous

2026-05-17T19:46:01.5066667+00:00

Hi @Catherine Baker,

I hope you're having a great day.

It’s been a pleasure working with you on this thread. I understand you may have other priorities at the moment, and I completely respect that.

If you're still experiencing any issues or have come across new challenges, feel free to let me know which steps you're currently stuck on. I’m here and happy to assist whenever it’s convenient for you.

Thank you again for your time and collaboration. I look forward to hearing from you whenever you're ready.

Warm regards,
Catherine Baker 20 Reputation points

2026-05-19T08:25:01.1733333+00:00

Hi Jay

Thanks for your replies and apologies that I haven't replied sooner. Clearing the cache seems to have worked. Before that, I tried Teams on the web and the deck shared properly, so it looks like your assumption that the problem was the Teams cache in the desktop client. I really appreciate your help with this!

Thanks, Cath
Anonymous

2026-05-20T15:12:55.9233333+00:00

Hi @Catherine Baker,

Thank you for your response.

I'm glad to hear that the issue has been resolved by clearing Teams cache, and I would greatly appreciate it if you could mark the answer as accepted. This helps highlight the solution for others who may be searching for similar information in the community. Your contribution not only supports fellow users in finding the right guidance more quickly, but also helps build a more resourceful and collaborative space for everyone.

Thank you again for your time and for raising this important usability concern. If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Wishing you a smooth rest of your day.

Answer 1

Anonymous

Hi @Catherine Baker,

I hope you are doing well.

Thank you for reaching out and for sharing those details about the issue with PowerPoint Live in Teams. To better understand the situation and provide the most accurate guidance, please share the following information:

What operating system are you using (e.g., Windows, macOS)?
Does the issue occurs when using Teams on the web?
Does this issue happen during a live Teams meeting, or when playing back a recording of the meeting?
Is the issue visible only on your end (as the presenter), or do attendees also report the same missing text and animation problems?
Does this happen on all slides that contain animations, or only on specific ones?

Once I have this information, I'll be able to share accurate and targeted solutions for the issue.

Thank you again for your time and patience during the troubleshooting process. I'm looking forward to your response.

Anonymous

2026-05-13T22:11:06.89+00:00

Hi @Catherine Baker,

I hope you are having a great day. I’m following up on the support thread we've been working through together. At this stage, I’m still working to better understand the issue you’re facing so we can identify the most effective solution.

If you have any additional details to share or if there’s anything specific you’d like me to focus on, please feel free to reach out. I’m always happy to help if you need anything else.

I’m committed to ensuring everything runs smoothly and that your experience remains uninterrupted.

Thank you again for your patience and collaboration. I look forward to hearing from you soon.
Catherine Baker 20 Reputation points

2026-05-14T05:31:03.55+00:00

Hi Jay

Thanks for your response.

I use Windows 11

I don't use Teams on the web so I haven't tried this.

This happens in a live Teams meeting

Attendees can't see the content either

All slide with animations dont work properly

Hope that helps, thank you

Answer 2

Animations and other rich content in PowerPoint Live depend on Teams being able to render slides with full graphics acceleration. When this is not available, content can be degraded or omitted, which matches the behavior described.

Use these steps to troubleshoot and improve animation behavior in PowerPoint Live:

Check for the "Content not shown in optimal fidelity" warning
- When starting PowerPoint Live, see if a banner appears saying "Content not shown in optimal fidelity."
- If this appears, Teams is not rendering the presentation with optimal quality, which can affect animations, videos, and even static text.
Ensure GPU hardware acceleration is enabled in Teams
- In Teams, go to Settings > General.
- Make sure Disable GPU hardware acceleration (requires restarting Teams) is not selected.
- Restart Teams after changing this setting.
- PowerPoint Live works best with GPU hardware acceleration on; if it was disabled, this can cause issues such as missing or low‑fidelity content.
Keep Windows and graphics drivers up to date
- Install the latest updates for the operating system.
- Update graphics card drivers from the device manufacturer.
- Out‑of‑date or unsupported graphics hardware can prevent Teams from rendering PowerPoint Live content correctly.
If issues persist
- If hardware is very old or underpowered, even with GPU acceleration enabled and drivers updated, PowerPoint Live may still not show all content in optimal fidelity. In that case, sharing the PowerPoint window (as already tested) is the more reliable workaround.

These steps target the known "Content not shown in optimal fidelity" condition that affects videos, animations, and other visual elements in PowerPoint Live.

References:

Content not shown in optimal fidelity