Assignment Averages not being calculated on Teams

David Cutajar 1 Reputation point
2026-05-08T12:30:35.5033333+00:00

Good afternoon,

At school, we use Microsoft Teams as the main platform for assignments and grading. We are currently experiencing an issue with one particular teacher whose assignment marks are not being reflected in the calculated averages across all her groups.

The teacher is entering marks correctly and returning the assignments to students, but the averages are not updating automatically. The only workaround we have found so far is for me, as an additional owner of the Teams groups, to reopen and resend each corrected assignment manually. Once I do this, the marks are eventually included in the averages, although the update can sometimes take a while.

This issue is affecting all groups owned by this teacher. I also have a couple of other teachers experiencing the same problem, but only with one specific group each.

Your assistance in identifying the cause of this issue would be greatly appreciated.

Microsoft Teams | Microsoft Teams for education | Assignments | Other
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  1. Anonymous
    2026-05-08T14:38:02.9266667+00:00

    Hi @David Cutajar, 

    Thank you for taking the time to share these details.  

    Since this is a user‑to‑user support forum, I don’t have access to backend systems or the permissions needed to directly inspect what’s happening within your Teams tenant.  

    That said, based on what you’ve described, this issue appears to be affecting all groups owned by one teacher and specific groups for a couple of others, which suggests the scope is fairly broad.  

    Because of that, this may require a deeper investigation to properly identify the root cause. To get this looked into more effectively, I’d strongly recommend submitting a support ticket with Microsoft Support through your Microsoft 365 admin center. If you’re not a Microsoft 365 admin yourself, please reach out to your school’s IT administrator and ask them to raise a ticket using the guidance here: Get support - Microsoft 365 admin | Microsoft Learn  

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    Tip: When submitting the support request, you can turn off the Support Assistant if it appears, then type a few keywords into the search box and select Get Help. After a short moment, the Contact Support option should appear. At the final step, be sure to clearly describe your issue and note that it should be handled by the Microsoft Education Department in the description fields. This will help route the request correctly and allow the support engineers to understand your situation more quickly and assist you more effectively. 

    Once the ticket is opened, a technical support engineer can work with you, including conducting a remote session if needed, to investigate the issue further. They’ll be able to review backend configurations and run the necessary synchronization checks to help resolve the problem. This is generally the fastest and most effective approach, and it helps minimize disruption to teaching and learning. 

    Thank you for taking the time to read through this.  

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

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  2. AI answer

    2026-05-08T12:30:51.34+00:00

    In Teams for Education, averages are calculated by the Grades experience based on the assignments and their configuration. From the described behavior, the most likely causes are:

    1. The assignments are not being included in the class average due to gradebook configuration.
    2. The class is using grading categories and some assignments are missing a category.
    3. The average-grade visibility is configured differently for that teacher’s classes.

    Use the following checks and adjustments in one of the affected class teams.

    1. Confirm that averages are enabled and visible
      1. Open the affected class team and go to Assignments or Grades.
      2. Select the Assignment settings gear icon in the top-right.
      3. Under Grade settings, verify:
        • Average grade is toggled on so that averages are calculated and (optionally) visible to students.
        • Grading Schemes is set as expected (point-based by default) and matches how the teacher is entering marks.
      4. Save any changes and re-check the Grades tab.
    2. Check how the class average is being calculated In the Grades view:
      • For each assignment, Teams shows the Average Grade for the Assignment.
      • For each student, Teams shows the average grade across all assignments.
      • The class average is calculated across all assignments by default.
      Important behaviors to verify:
      • If the gradebook is filtered (for example, by assignment), the displayed average will only reflect the selected assignment, not all assignments.
      • If the class is configured to use Grading Categories, only assignments that have a grading category applied are counted toward the average grade.
      Actions:
      1. In the Grades tab, clear any filters so that all assignments are visible.
      2. If grading categories are enabled for this teacher’s classes, open a few of the problematic assignments and confirm that each has an appropriate grading category assigned.
      3. If an assignment has no category while categories are enabled, assign a category and then allow some time for the averages to refresh.
    3. Compare a working class vs. a problematic class Since other teachers or other groups work correctly, compare settings:
      1. Open a class where averages work as expected.
      2. Open Assignment settings → Grade settings and note:
        • Whether Weighted grading categories are enabled.
        • Which categories exist and their weights.
        • Whether Average grade is toggled on.
      3. Open one of the problematic classes and ensure the same configuration, or adjust as needed.
    4. Validate that assignments are fully graded and returned For the affected teacher’s classes:
      1. In Grades, confirm that each student’s assignment has a numeric grade entered (not just rubric feedback) and that the assignment status is Returned.
      2. If any assignments show as Not turned in, Returned for revision, or similar, they may not be included in the average as expected.
      3. After confirming, wait a short period and then re-check the averages.
    5. Use Insights detail view to verify what is counted
      1. In the Grades tab, select any Average Grade value.
      2. This opens the detail view from Insights, where the class Distribution, Trend, and Grading Categories average can be reviewed.
      3. Use this to confirm which assignments and categories are contributing to the averages and whether some assignments are excluded due to missing categories or configuration.

    If, after confirming grade settings, grading categories, and assignment status, the issue persists across all groups for the same teacher, collect details (class IDs, example assignments, screenshots of Grade settings) and escalate via Microsoft Support, as this may indicate a tenant-level or account-specific issue with Assignments/Grades processing.

    References:

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