Skype credit

Skype is retired and new Skype Credit can no longer be purchased, but existing credit can still be used from the Skype Dial Pad on the web if the account still has an active paid product (credit or subscription).

To access the Skype account that has credit and use it:

1. Make sure the correct Skype/Microsoft account is being used – the one that received Skype emails about credit or expiry. If unsure, compare the Skype Name on the profile page with the one mentioned in Skype emails.
2. Go to the Skype Dial Pad site on the web: https://calling.web.skype.com/ (from the context).
   • If the message “You don't have any paid product right now” appears, either:
     • The wrong account is signed in, or
     • The Skype Credit has gone inactive because it was not used for 180 days.
3. If the credit is inactive, reactivate it:
   • Sign in to the reactivation page: https://secure.skype.com/portal/settings/credit/reactivate.
   • Select Reactivate Credit.
   • It can take up to 15 minutes; an email is sent when reactivation is complete.
4. After reactivation, use the same account to sign in again to the Skype Dial Pad site to place calls using the remaining credit.

Note: Skype Credit becomes inactive after 180 days of no use (no calls or SMS outside any subscription). A reminder email is sent 7 days before it becomes inactive.

References:

• How do I reactivate Skype Credit?
• How do I check my Skype account balance and purchase history?
• Skype help & learning
• Why am I having trouble calling a mobile or landline in Skype?
• How do I get dialpad in Skype? I want to use my credit - Microsoft Q&A
• transfer of phone numbers from Skype to Teams - Microsoft Q&A