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Not able to export video from microsoft Clipchamp

Nidhi Priya 591 Reputation points
2026-05-06T08:05:44.2366667+00:00

Hi experts!

I am not able to export videos from clipchamp but this is not the first time i am exporting. I have exported the videos before also without any interruption.

Video is taking full time to export, but getting stuck while final exporting, I have attached the image also. User's image

Can you tell me why this is happening and how can I fix it? Also I am using my organizations account.

Thanks!

nidhi

Microsoft 365 and Office | Clipchamp | Other
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Answer accepted by question author

Sumit D - IA 169.4K Reputation points Independent Advisor
2026-05-06T13:52:24.0866667+00:00

Thanks, Nidhi.

Please try this:

Press Windows+R keys on the keyboard, or Right-click Start on the Taskbar and choose Run.

Type/Paste %localappdata%\Packages\Clipchamp.Clipchamp_yxz26nhyzhsrt

Press Enter.

Delete everything in the folder including subfolders - ensure Clipchamp is closed prior.

Restart the comptuer and verify if the problem goes away.

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, please take a moment to rate the answer. Wishing you good luck!

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  1. Sumit D - IA 169.4K Reputation points Independent Advisor
    2026-05-06T09:37:56.5366667+00:00

    Hi Nidhi,
    Which Operating System are you on?

    I see you selected "Other".

    I’m eager to hear back and work together to find a solution.

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  2. AI answer

    2026-05-06T08:06:09.15+00:00

    The issue typically occurs when Clipchamp’s export process is blocked by browser, hardware, or media-file problems, especially for longer videos.

    Try these steps in order:

    1. If using the Clipchamp desktop app for Windows
    2. If using Clipchamp in a browser (Chrome or Edge)
      • Keep the Clipchamp tab active while exporting; avoid switching to other tabs or windows.
      • Update the browser to the latest version.
      • Clear browser cache (choose All time and Cached images and files), then restart the browser. Ensure original media files are still available so they can be relinked if needed.
      • Close other tabs/windows to free memory.
      • Avoid Incognito/InPrivate mode.
      • Temporarily disable browser extensions and try the export again.
    3. Optimize the computer and Clipchamp settings
      • Close other applications while exporting.
      • In Clipchamp (personal version), turn off Hardware Acceleration under Settings > Export and retry.
      • Update graphics card drivers (Intel, NVIDIA, AMD) and install any available OS updates. On older Windows versions, upgrade to Windows 11 if supported.
    4. Check for project- or file-specific issues
      • Very long videos (over ~10 minutes) or corrupted input files can cause export to hang.
      • If possible, try the same project on a different computer with more memory or a different GPU, bringing all original media files with it.
      • Compress large source videos and re-add them as MP4 files, or convert source clips to new MP4 files using a tool like Handbrake, then replace them in the project.
      • Split a long project into several shorter copies:
        • From the Clipchamp homepage, duplicate the project 2–3 times.
        • In each copy, remove different sections so each project contains only part of the timeline.
        • Export each segment. If one segment still fails, convert or replace media files used in that section.
    5. If exports still fail
      • For personal Clipchamp accounts, contact Clipchamp support and share the project and media so they can analyze the failure.
      • For work/school accounts, use the work-account support options described in the Clipchamp support article.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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