Problem with excel

Susan Green 0 Reputation points
2026-05-05T15:25:29.42+00:00

I cannot close an excel spreadsheet- a message indicates the file is closing but it is buffering and I can’t open any other spreadsheets

Microsoft 365 and Office | Excel | For home | Android
0 comments

4 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Manoel Barros 21,735 Reputation points Independent Advisor
    2026-05-05T16:06:05.99+00:00

    Hi!

    Does this problem only happen with one spreadsheet? Or with all spreadsheets?

    Try force stopping Excel. Open your Android settings > Apps > Installed apps > Find Excel > Click on Force Stop > Open Excel and try opening another spreadsheet. If that doesn't work, restart your Android device.

    If the problem is happening with only one spreadsheet, some formula, function, table, image, or something else may be causing the crash. Also, access Excel Web, upload the spreadsheet, and try opening it there: https://excel.cloud.microsoft/en-us/ Access it in your computer or Android browser.

    Was this answer helpful?

  2. Susan Green 0 Reputation points
    2026-05-05T16:29:06.97+00:00

    The problem started with 1 spreadsheet but I can’t access any others

    in the excel app the errorID is c994e6041d66b-bc_1_0x000000000050843c_bk_ and last error version is 2.108.0.260410h

    Was this answer helpful?

    0 comments
  3. Susan Green 0 Reputation points
    2026-05-05T16:29:39.5033333+00:00

    The problem started with 1 spreadsheet but I can’t access any others

    in the excel app the errorID is c994e6041d66b-bc_1_0x000000000050843c_bk_ and last error version is 2.108.0.260410h

    Was this answer helpful?

    0 comments
  4. Susan Green 0 Reputation points
    2026-05-05T17:22:04.48+00:00

    I can access excel.cloud and open the file. I tried copying the file into my downloads but then I still get the buffering and statement that the file is closing and also I cannot open any other excel files

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.