Reading Coach is not working properly

Daniel Doyle 0 Reputation points
2026-05-04T18:50:40.2833333+00:00

When my students are practicing their reading coach readings the AI is giving false readings for ommisions. It is coming back as 315 ommisions which is not the case. How can I fix this problem.

Microsoft Teams | Microsoft Teams for education | Reading coach/ Reading progress
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  1. AI answer

    2026-05-04T18:50:49.2033333+00:00

    Reading Coach and Reading Progress use AI-based fluency detection, but the context provided does not include any configuration or troubleshooting steps that change how omissions are detected or scored, nor any way to adjust the AI sensitivity or override its results.

    The available documentation only covers:

    • How students complete Reading Coach assignments and practice words after Reading Progress recordings.
    • How educators review and return Reading Progress assignments, including viewing “Practiced words,” attempts, and tools used.
    • How to access or disable Reading Coach at the tenant level.

    None of these describe controls or fixes for incorrect omission counts or mis-detections by the AI.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Alexis-NG 18,070 Reputation points Microsoft External Staff Moderator
    2026-05-04T19:20:05.5266667+00:00

    Hi Daniel Doyle

    Reading Coach uses AI to analyze pronunciation and fluency, and while it generally provides helpful feedback, it can occasionally misidentify words (for example, marking correct words as omissions). This can happen due to factors such as audio clarity, background noise, pacing, or recognition sensitivity.

    As the results don’t reflect the student’s actual reading performance, to help improve accuracy, you can try the following:

    • Ensure the student is using a clear microphone in a quiet environment
    • Ask the student to read at a steady pace without speaking too quickly
    • Review the submission and, if needed, manually adjust the results before returning the assignment

    If the issue continues across multiple students or assignments, it may be worth reporting through Feedback > Report a problem in Microsoft Teams so the product team can investigate further.

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    I hope this provides enough clarity and helps you stay inform with your current situation.

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