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Exchange SE install failing due to missing c:\windows\temp\exchangesetup\mailbox\address structure

Jason Cooper 0 Reputation points
2026-05-01T13:40:26.7133333+00:00

Hi, We're migrating from Exchange 2016 CU23. I'm trying to install a fresh Exchange SE server on a vanilla 2025 server.
Setup is failing on
'Mailbox role: Mailbox service' with
'[ERROR] The directory "C:\WINDOWS\Temp\ExchangeSetup\Mailbox\Address" does not exist.'

I've manually created the structure numerous times but the installation is removing it!

Any help to get me past this hurdle greatly appreciated :)

Exchange | Exchange Server | Other
Exchange | Exchange Server | Other

A robust email, calendaring, and collaboration platform developed by Microsoft, designed for enterprise-level communication and data management.Miscellaneous topics that do not fit into specific categories.

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  1. Gabriel-N 17,785 Reputation points Microsoft External Staff Moderator
    2026-05-01T14:41:25.6066667+00:00

    Hello Jason Cooper

    Based on my research, this issue can sometimes be resolved by simply rerunning the setup, as the process may trigger a reboot and then relaunch the Exchange setup package automatically.

    If rerunning the setup does not help, you can try the following steps:

    • End .NET optimization processes (or wait until they finish): Open Task Manager > Details tab, and end both mscorsvw.exe processes if they are running.
    • Manually delete the folder: C:\Windows\Temp\ExchangeSetup Or open an elevated Command Prompt and run: rd /s /q "C:\Windows\Temp\ExchangeSetup"
    • Fix permissions on the Temp folder. In the same elevated Command Prompt, run: icacls "C:\Windows\Temp" /grant Administrators:(OI)(CI)F /grant SYSTEM:F /T
    • Temporarily disable Microsoft Defender or any antivirus (real-time protection).
    • Rerun the Exchange setup. You can also extract the setup files first for a cleaner run:
    Setup.exe /Extract:C:\ExchangeSetupSource
    cd C:\ExchangeSetupSource
    Setup.exe /IAcceptExchangeServerLicenseTerms_DiagnosticDataON /Mode:Install 
    

    Please try these steps and feel free to share any updates after testing.


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