Unable to log in from my iPad

Hello

Outlook has gone through service issues during the last few days.

As of now, this is the latest updated information from Microsoft. Can you see if you can follow the recommendation and see if it works. https://status.cloud.microsoft/

User impact: iOS and iPadOS users may experience issues accessing Outlook and Hotmail from the iOS default Mail app.

More Info: Outlook.com, Hotmail.com, and the Outlook app are still working as expected. However, if your account is locked out, you'll need to take multiple actions.

First, you'll need to follow guidance in the article: https://support.microsoft.com/en-us/office/ios-ipados-users-may-experience-issues-accessing-their-outlook-and-hotmail-accounts-from-the-ios-ipados-default-mail-app-3584197b-8ffb-46ce-b5c6-f4cc71ff29a7

Next, after you've completed the steps in the above article, you will need to complete the numbered steps below for each impacted device.

iOS and iPadOS users must take the following steps to access their accounts on EACH impacted device:

1. Open the Settings app on your iOS/iPadOS device.
2. Scroll down and tap on Mail.
3. Select Accounts under the Mail settings.
4. Tap on the email account for which you need to re-enter the password.
5. Tap on Account Settings or directly on the Password field (depending on your iOS/iPadOS version).
6. Enter the updated or correct password in the Password field.
7. Tap Done to save the changes.
8. Open the Mail app to confirm that the account is syncing properly and emails are being sent/received.

Current status: Our service environment remains healthy, and users should follow the instructions listed in the More info section above for EACH impacted device. We’ve included a link to a support article with guidance should you encounter additional issues.

Next update by: Thursday, April 30, 2026, at 10:00 PM UTC

The error “the connection to the server failed” when signing in to Outlook for iOS on an iPad is typically caused by incorrect mail server settings or a server/certificate issue.

To fix it, verify these items in Outlook on the iPad:

1. Mail server address
   • Open Outlook for iOS and edit the account settings.
   • Confirm that the Mail Server (incoming/outgoing) address is correct for the email provider.
   • If unsure of the exact server name, contact the mail server administrator or email provider for the correct settings.
2. Username and password
   • Ensure the full email address and password are entered correctly.
   • Re‑enter them carefully before tapping Done.
3. SSL/certificate issues
   • If the server uses SSL and the certificate is invalid or expired, Outlook for iOS can fail to connect.
   • In that case, contact the email service provider or admin to renew/fix the certificate, or ask whether a non‑SSL connection is temporarily allowed.

If the correct server address, username, and password are not known, the mail server or IT administrator must provide them before Outlook on the iPad can connect successfully.

References:

• [Exchange] Why do I get the message "The connection to your mail server timed out, please check your mail settings"?
• Why do I get the error "Please check your email, password, and server and try again"?
• Error: SMTP SSL Check Failed