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Excel App not loading on Android Sansung S24 Ultra

Michael Mattiza 20 Reputation points
2026-04-28T01:16:40.0833333+00:00

I have not been able to open an Excel Spreadsheet on Android Excel App or through the Microsoft 365 App. Have been able to up until about 04/20/26. Found some info on MS page. Tried uninstall app, reboot phone, update app, something mentioned a "Microsoft Portal" app. Do not have that on my phone. It does not show in Play Store.

Don't know what else to do.

Thanks

Mike

Microsoft 365 and Office | Excel | Other | Android
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Answer accepted by question author

AI answer

2026-04-28T01:17:01.98+00:00

The behavior matches a known issue on recent Samsung devices caused by an Android System WebView regression from a Samsung security update. It affects multiple Microsoft apps (Outlook, Teams, Excel, etc.) and prevents them from loading.

Follow these steps on the Samsung S24 Ultra:

  1. Open Android System WebView in the Play Store
    • Go to Settings on the phone.
    • Use the search bar in Settings and search for “Android System WebView”.
    • Select App details in store (this opens the Play Store page for Android System WebView).
  2. Remove WebView updates
    • On the Android System WebView page in the Play Store, tap Uninstall or Remove updates (wording may vary).
    • Confirm when prompted.
  3. Reboot the phone
    • Fully restart the device (power off, then power on).
  4. Update Android System WebView again
    • After reboot, go back to Settings → search “Android System WebView” → App details in store.
    • In the Play Store, tap Update to install the latest version of Android System WebView.
  5. Launch Excel/Microsoft 365
    • Open Excel or the Microsoft 365 app again and sign in if prompted.
    • Excel spreadsheets should now load normally.

If “Android System WebView” does not appear when searching in Settings:

  1. Go to Settings → Google → All services → System services.
  2. Select Android System WebView.
  3. Then follow the same steps: App details in store → Remove updates → reboot → Update.

These steps address the underlying WebView issue rather than Excel itself, and are the recommended fix for Microsoft apps not loading on affected Samsung devices.

References:

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  1. Sumit D - IA 169.2K Reputation points Independent Advisor
    2026-04-29T14:02:57.0033333+00:00

    Hi Michael,

    I tried this app and it wants to change something on my phone and I do not know what that will do to the overall operation of my phone.

    I think it is asking for permission to install the executable on your phone. I can assure you it is completely safe. Once Excel is installed, we can turn that setting off.

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  2. Sumit D - IA 169.2K Reputation points Independent Advisor
    2026-04-29T07:30:10.64+00:00

    Thanks. Trying to understand the issue. Do you get any error message while opening?

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  3. Sumit D - IA 169.2K Reputation points Independent Advisor
    2026-04-28T07:01:21.1966667+00:00

    Hi Michael,

    I see you pressed No. Did it not work?

    What about the Microsoft 365 App, which has Excel Builtin?

    https://play.google.com/store/apps/details?id=com.microsoft.office.officehubrow&hl=en-GB

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  4. Sumit D - IA 169.2K Reputation points Independent Advisor
    2026-04-28T02:19:29.5833333+00:00

    Hi,

    As an alternative, Please try this older version of APK:

    https://www.apkmirror.com/apk/microsoft-corporation/excel/microsoft-excel-spreadsheets-16-0-19822-20104-release/microsoft-excel-spreadsheets-16-0-19822-20104-6-android-apk-download/

    Let me know if this one installs.

    Standard 3rd party link disclaimer:

    There may be links to non-Microsoft websites that provide accurate and safe information. Watch out for ads on websites frequently classified as PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers, as they sometimes do more harm than good.

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