Cannot receive or send emails only iPhone or iPad

Hi Larry, if it happened today, I think it might be a known issue.

https://x.com/MSFT365Status/status/2048758539603136897

Please wait until tomorrow and verify the issue. If it happens tomorrow too, kindly let me know.

I’m eager to hear back and work together to find a solution.

Follow these steps on the iPhone and iPad where sending/receiving fails:

1. Verify username and password
   • In Outlook for iOS, go to Settings → Accounts → [your account].
   • Re‑enter the email address and password carefully; ensure there are no extra spaces or auto‑correct changes.
   • If the message still says the username or password is incorrect, change the password directly at the email provider’s website (for example, Outlook.com, Gmail, or your ISP webmail) and confirm that sign‑in works there.
2. If using IMAP/POP on Outlook for iOS
   • In Outlook for iOS, go to Settings → Accounts → Add Account → Email Account.
   • Enter the email address and tap Add Account.
   • When prompted, choose IMAP (or POP if that’s what the provider requires).
   • Enter the password and toggle Use Advanced Settings.
   • Manually enter the incoming and outgoing mail server names, ports, and security type exactly as given by the mail provider or IT admin, then tap Sign In.
   • If these server settings are unknown, contact the mail‑server administrator or provider and confirm the correct IMAP/POP and SMTP settings.
3. Check for account or device‑specific issues
   • Confirm that the same account and password work in a web browser (for example, Outlook.com or the provider’s webmail). If sign‑in fails there, the account itself needs to be fixed by the provider or IT admin.
   • If the account works on other devices but not on the iPhone/iPad, remove the account from Outlook for iOS and add it again using the steps above.
4. When to contact support
   • If the correct username/password and server settings are confirmed and webmail works, but Outlook for iOS still reports “username or password is incorrect,” contact the mail‑server administrator or provider’s support so they can check for server‑side blocks, policy restrictions, or sign‑in issues.

References:

• Set up the Outlook app for iOS

Great, thank you.

However, if your account is locked out, you'll need to take multiple actions.

First, you'll need to follow guidance in the article:

https://support.microsoft.com/en-us/office/ios-ipados-users-may-experience-issues-accessing-their-outlook-and-hotmail-accounts-from-the-ios-ipados-default-mail-app-3584197b-8ffb-46ce-b5c6-f4cc71ff29a7

Next, after you've completed the steps in the above article, you will need to complete the numbered steps below for each impacted device. iOS and iPadOS users must take the following steps to access their accounts on EACH impacted device:

1. Open the Settings app on your iOS/iPadOS device.
2. Scroll down and tap on Mail.
3. Select Accounts under the Mail settings.
4. Tap on the email account for which you need to re-enter the password.
5. Tap on Account Settings or directly on the Password field (depending on your iOS/iPadOS version).
6. Enter the updated or correct password in the Password field.
7. Tap Done to save the changes.
8. Open the Mail app to confirm that the account is syncing properly and emails are being sent/received.

Ah, yes, I see people are still reporting the same issue. Sorry for that.

https://www.reddit.com/r/Outlook/comments/1sy1eo2/wont_text_me_my_code/

A reply on the post indicates Microsoft is still working on the issue.

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