I have a Developer Support Plan, Unable to Submit Support Request

Developer Support is a valid support plan, but a support request can only be submitted if all required conditions in the support experience are met and an active plan is correctly associated with the account.

For Azure and Power Platform–based products (including Databricks when surfaced via these portals), verify the following:

1. Confirm required admin role
   • To access the Support requests page and create a case, the signed-in account must have one of the required admin roles (for example, Power Platform Admin, Environment Admin, Global/Company Admin, Service Admin, etc.). If the account is an end user without one of these roles, the UI will not allow completing and submitting a support request.
   • Role requirements are listed under Security roles in the support experience.
2. Confirm an active support plan is associated
   • Self-help content is available without a plan, but to actually submit a request an active support plan must be present on the account.
   • If the Developer Support plan is not visible in the support experience, it may not be linked to the current sign-in. In that case, use the option to add/link a support plan (for example, via Add a new support contract or Link support benefits) and provide the required Access ID/Contract ID or similar identifiers.
   • If the plan is expired, out of incidents, or not valid for the selected product, it will not appear as selectable and submission will not be possible.
3. Walk through the full support workflow In the modern support experiences, the Submit option only appears after completing all steps:
   • Describe the problem and select the product/environment.
   • Review and attempt the self-help and Copilot/agent suggestions.
   • Choose Next when self-help does not resolve the issue.
   • Select the support plan and severity, and set advanced diagnostic consent.
   • Only after these steps does the form proceed to Contact details, where the case can be finally submitted.
   In some Azure flows, if the portal indicates that more information is required, use the Return to support request button to provide the missing details; otherwise the request cannot be submitted.
4. If the Developer Support plan still does not allow submission
   • If the plan is not recognized or cannot be used for the selected product, check for messages indicating that the support plan has expired, has no units available, or is not valid for that product.
   • If the plan is a Unified/Premier-type contract and there are issues with it, contact the Incident Manager or Customer Success Account Manager (CSAM) for correction.
   • If the plan is non‑Unified/Premier and still not found, verify that it is active and correctly associated with the current sign-in.

If all prerequisites (admin role + active, correctly linked Developer Support plan + completed workflow steps) are satisfied and there is still no way to submit, the next step is to open a Subscription/Support Management request via the appropriate admin portal (for example, Microsoft 365 Admin Center or Support for Business) to have Microsoft investigate the support-plan association for the account.

References:

• Get Support
• Support for business
• Create an Azure support request
• Support for Microsoft Power Platform and Dynamics 365 apps
• Using Access ID and agreement ID to create on-premises professional support incidents