Trouble entering two Lin CAPCHA code to verify Im human on outlook

Question

Trouble entering two Lin CAPCHA code to verify Im human on outlook

Gail 45

Outlook keeps asking me to sign in. I enter my password and it gives me a two lines CAPCHA code to see if I’m human. It’s three letters and then another three letters underneath those three letters. How am I supposed to enter this? I’ve tried entering it as one string First Line then second line, but it doesn’t work. Please help, Im tired of changing my password

0 comments

1 answer

Your answer

Answer 1

Victor1-V 7,730 Microsoft External Staff Moderator

Hi Gail,

I understand how frustrating this is, especially when Outlook keeps sending you back to the verification screen. Please note that this is a user-to-user forum, so contributors here cannot view or change your account directly.

From your description, the main problem seems to be the CAPTCHA verification step rather than the password itself. The closest official guidance I found says the Outlook.com verification page asks you to type the characters exactly as they appear in the picture, and it also provides an audio option if the image is difficult to read. Reference: https://support.microsoft.com/en-us/office/how-to-verify-your-outlook-com-account-0b493d5c-9390-45ca-81b6-1bb1314caba9

Please try these steps:

If the CAPTCHA image is hard to interpret, use the audio option instead of the picture.
If there is an option to refresh the CAPTCHA or request a new one, try that before changing the password again.
Try signing in from an InPrivate window in Microsoft Edge.
If the prompt still repeats, use the Microsoft account Sign-in Helper. It checks the account you are trying to sign in with and guides you to the next step for sign-in problems. https://support.microsoft.com/en-us/account-billing/i-can-t-sign-in-to-my-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

If you still need support from Microsoft Support, you can use the below steps to reach a live chat agent:

Visit the Microsoft Support contact page: Contact - Microsoft Support
In the search bar provided on the page, type "Outlook issue" and press Enter.
Click on the "Get Help" button that appears.
Scroll down the page until you see and click on the "Contact Support" option.
When prompted to select your product or service, choose "Other Products".
For the category, choose "Outlook".
Look for and click on "Chat with a support agent in your web browser".
Confirm your personal email when prompted - this is the email Microsoft will use to communicate with you during and after the support session.
Explain your situation clearly: Be concise but provide all the relevant details.

For now, I would stop changing the password unless the password itself is being rejected, since your post mainly points to the CAPTCHA verification step.

I hope this helps.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Victor1-V 7,730 Reputation points Microsoft External Staff Moderator

2026-04-22T13:52:20.3566667+00:00

I hope you are doing well, Gail!

I'm following up to check if you've had a chance to look over my reply.

Please feel free let me know if you need any further assistance. I look forward to hearing back from you.
Gail 45 Reputation points

2026-04-24T05:02:50.3133333+00:00

I have the same problem with my Microsoft account (such as wanting to post this question) as I do when I sign into outlook on my iPad or iPhone. It tells me I’ve tried to sign i too many times with the wrong password. Im sure others are trying to sign in but it’s not me and they’re not getting in because I have two factor authentication… and I check with “see my recent activity”. I’ve tried the helper but I get this response “We have detected that your account is blocked due to multiple incorrect password attempts.”. And the only option is to reset my password. Here is what I get for captcha. Line 1 ABC.. directly below that line 2 FTR (as example). If I type in ABCFTR it’s wrong. The audio is not the letters displayed. It is about 8 words which you have to type in however some of the words seem garbled and you can’t understand them. I will try the love chat next time it happens.. thanks for the help. If you k ow how to enter that Captcha let me know.
Victor1-V 7,730 Reputation points Microsoft External Staff Moderator

2026-04-24T14:03:26.9433333+00:00
Thank you for the update, Gail!

Based on what you described, this now sounds more like a temporary sign-in protection block on the Microsoft account after repeated sign-in attempts, rather than only a problem with how the CAPTCHA is being entered.

At this point, I would focus on unblocking the account first rather than continuing to retry the CAPTCHA or changing the password again.

Use the account unlock steps: Go to the Microsoft account unlock page and follow the process to request and enter a security code. Microsoft account has been locked - Microsoft Support

Fill out the Account Reinstatement form so Microsoft can review the account status: https://www.microsoft.com/digitalsafety/account-reinstatement

If the account is still blocked after that, use the live chat support steps. Support can review the sign-in path with you, although they cannot bypass account security or change account details for you.

I hope this helps clarify the next steps.
Gail 45 Reputation points

2026-04-28T04:09:38.1466667+00:00

Ok I’ll try that next time. I’ll let you know ow how it works. I just had to change password again. Its ridiculous. Im getting ready to just switch to gmail… thank you for all the help.
Gail 45 Reputation points

2026-04-28T04:14:09.7233333+00:00

One more question please. Where do I find Microsoft live chat? Thanks again
Gail 45 Reputation points

2026-04-28T05:08:59.13+00:00

Hi Victor, so I used the live chat Feature, and the person just told me that I was entering captcha correctly but no matter how I entere it.. it wasn’t going to work if I got the message that I’ve tried to sign in too many times. He said I could try to wait 12 to 24 hours and then try try again but I don’t know if I want to be without email for that long. I have two factor authentication set up, so I’m not sure why this is happening. He thought if I had two factor authentication set up this shouldn’t happen. Again, thanks for all your help. Again, I will try some of the things you recommended. I saved the links.
Victor1-V 7,730 Reputation points Microsoft External Staff Moderator

2026-04-30T13:41:30.6566667+00:00

Hi Gail,

Thank you for the update. Since live chat confirmed the CAPTCHA itself is not the main issue, and you are still getting the message that there have been too many incorrect sign-in attempts, this now sounds more like a temporary account protection block than a CAPTCHA entry problem.

In this situation, I suggest filling out the Account Reinstatement form so Microsoft can review the account status and determine whether it can be reinstated: https://www.microsoft.com/digitalsafety/account-reinstatement

On that form, you can choose the option that says your account has been temporarily blocked and include the details you shared here, such as repeated password changes, two-factor authentication being enabled, and the fact that live chat confirmed the CAPTCHA was being entered correctly.

I know this has been difficult and exhausting. As a fellow user in this forum, I cannot review or access your account directly. I hope the reinstatement form will give the Microsoft Security team a chance to review the account status and provide the proper next step.

Share via

Trouble entering two Lin CAPCHA code to verify Im human on outlook

1 answer

Your answer