How to solve the problem that the hardware driver certification submission window cannot be found in Microsoft Partner Center

In Partner Center, HLK (hardware driver) certification submissions are done through the Hardware dashboard under Drivers. If the “Hardware Center” or submission entry point is not visible, verify these points:

1. Confirm registration for the Windows Hardware Developer Program
   • The account must be registered for the Hardware Developer Program before any hardware/driver submission options appear.
   • Follow the steps in “Register for the Microsoft Windows Hardware Developer Program”.
2. Open the Hardware dashboard (not the general Partner Center areas)
   • Go to the Partner Center hardware dashboard home page.
   • In the left navigation, select Hardware → Drivers.
   • On the Drivers page, the button Submit new hardware is the entry point for HLK/WHCP submissions.
3. Submit the HLK package from the Drivers page
   • Select Submit new hardware.
   • In Packages and signing properties, provide a product name.
   • Upload the .hlkx/.hckx package created from HLK (or a WLK .cab package if using WLK).
   • Complete any questionnaires and select the required OS signatures.
4. If the submission entry is still missing
   • If the account is correctly registered and the Drivers → Submit new hardware option still does not appear, use official dashboard support:
     • Go to Windows developer support → Non-Technical Support – Dashboard → Ask Copilot and, if needed, open a support ticket for Partner Center dashboard access issues.

These steps correspond to the current hardware submission flow; there is no separate “Hardware Center window” beyond the Hardware → Drivers → Submit new hardware path.

References:

• Partner Center for Windows Hardware
• Create a new hardware submission
• Create a WLK hardware submission package
• Windows Hardware Lab Kit
• Support for Partner Center dashboard
• Windows Hardware Compatibility Program Certification Process
• Build and submit a firmware package to Windows Update (WU)