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Snipping tool freezing my laptop when using the draw feature?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 73%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Pierrau Stefan
20
Reputation points
The main problem is that when I am using the Snipping tool and using the drawing feature my screens become frozen after a few seconds of drawing.
I can exit the freeze by detaching the extended screens but if I trigger the bug with only the main laptop screen I am stuck and have to restart my laptop.
I am pretty sure that this problem started after the update of my OS, the current OS version is W11, ver.23H2, 22631.6783 that was available from 2026-03-10 at Microsoft. So probably it was installed on my computer a few weeks ago (end of mars or beginning of April) when the problem started.
and since I also tried a clean boot start-up and the problem was remaining I assume that the problem is related to the OS update only. Ther is a new OS version for my computer: 22631.6936 that may fix this problem, some words around graphical updates ... but this update is not jet released by the IT department at my company.
I have tried all know fixes.
I have done all 15 point according to the support ticket "My screens become frozen when drawing in the snipping tool for Windows 11. How to fix this" and I have done a clean boot start-up.
But the problem still persists.
What is your recommendation?
My set-up is:
Computer: HP EliteBook 640 14 inch G11 Notebook PC IDS Base Model
OS: Windows 11, version 23H2, 22631.6783 (released: 2026-03-10)
System Information regarding the display and graphics:
[Display]
Item Value
Name Intel(R) Graphics
PNP Device ID PCI\VEN_8086&DEV_7D45&SUBSYS_8C86103C&REV_08\3&11583659&0&10
Adapter Type Intel(R) Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) Graphics
Adapter RAM 2,00 GB (2 147 479 552 bytes)
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_76787e203cb9b607\igd9trinity64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_76787e203cb9b607\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_76787e203cb9b607\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_76787e203cb9b607\igd12umd64.dll
Driver Version 32.0.101.8508
INF File oem920.inf (MTL_w11_IG section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1200 x 60 hertz
Bits/Pixel 32
Memory Address 0x18000000-0x18FFFFFF
Memory Address 0x0000-0xFFFFFFF
IRQ Channel IRQ 4294967243
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_76787E203CB9B607\IGDKMDN64.SYS (32.0.101.8508, 28,15 MB (29 516 424 bytes), 2026-03-30 10:00)
Windows for business | Windows 365 Enterprise
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Pierrau Stefan 20 Reputation points
2026-04-20T05:57:59.66+00:00 Should the values be hexadecimal or decimal? All values is less than 10 so maybe it does not matter :)
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 16%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
VPHAN 43,075 Reputation points Independent Advisor2026-04-20T06:04:52.5366667+00:00 Of course, all the values we configured are single digits between zero and nine, it does not matter whether you select hexadecimal or decimal.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 80%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
DAB74 0 Reputation points2026-04-22T14:17:52.7366667+00:00 I have exact same symptoms, though it doesn't seem to have the same issue if I connect directly to external monitor with HDMI cable, if that is of any use.
Happens either directly in snipping tool or any redline / markup function within MS office. Timing of this matches what the original user submitted, latest updates seem to have created the issue.
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Stanbridge 0 Reputation points2026-06-03T02:29:07.7033333+00:00 Happens to me if using "Ballpoint Pen" tool after contiguous drawing for ~2 seconds or more. Does NOT happen when using the "Highlighter" tool.
It sometimes takes multiple attempts unlplugging and plugging back in my or both of my monitors to recover.
Started happening after a windows update a couple of months ago at a guess.
My setup:
OS Name: Microsoft Windows 11 EnterpriseVersion: 10.0.22631 Build 22631
System Model: Dell Pro 14 Plus PB14250
Processor: Intel(R) Core(TM) Ultra 7 268V, 2200 Mhz, 8 Core(s), 8 Logical Processor(s)
BIOS Version/Date: Dell Inc. 2.9.0, 25/11/2025
Note: Windows Key, Ctrl, Shift, and B simultaneously does not recover it for me.
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Magnus Rummey 0 Reputation points2026-09-07T10:32:13.6966667+00:00 I had exactly the same bug.
The bug vanished for me when updating to Windows 11, version 25H2
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13 answers
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Kelly Black 0 Reputation points2026-06-11T19:21:26.1566667+00:00 We are seeing the same behavior with using the "pen" drawing tool in Snipping Tool on Windows 11 Enterprise 23H2. All three of my users are running Lenovo T14 Gen 5 laptops, 2 are equipped with Intel Core Ultra 7 155U and one is Intel Core Ultra 7 165U. We have to disconnect the docking station cable to reset the display to get user input control back on the laptop.
So far, resetting Snipping Tool has not helped.
Neither has upgrading to the latest available Intel Graphics Driver, that Lenovo posted to their driver support page on June 8th, version 32.0.101.8724. Issue still persists.
Following this thread to see if any concrete fixes are discovered.
Thanks
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Pierrau Stefan 20 Reputation points
2026-06-12T05:58:08.4433333+00:00 Hi! For your information! I got a lot of good support the IT support engineer in this thread. We tried it all but nothing solved my issue unfortenately. For me the solution was to get a "new" (re-installed) computer. Then the problem was solved. I have not had the problem since then. So it look like the system can enter some kind of severe graphical related problem that is really hard to fix.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 33%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
José Miguel Contreras 0 Reputation points2026-06-02T15:53:13.0333333+00:00 Instala el siguiente controlador post desinstalación del anterior.
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