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problem logging into account , when trying to change password , can get code to email but following message appears when trying to text code for 2 step verification

Trishan Malhi 5 Reputation points
2026-04-19T10:34:44.9433333+00:00

Try another verification method

That verification method isn't working right now. Please try another method.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Darhyl Amizola 40,650 Reputation points Independent Advisor
    2026-04-19T11:17:09.3733333+00:00

    Hey there! Nice to meet you!

    The error message, "Try another verification method" is an indication that your account is blocked due to the system detecting unusual activity, as stated by Microsoft, particularly the "I see a Try another verification method message" tab: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did

    Kindly perform these steps to fix the error:

    1. Perform a password reset via Incognito/InPrivate window using different devices and network services.
    2. If it doesn't work, wait exactly 48 hours to reset the password.
    3. If the issue persists, kindly wait exactly 1 week to perform another password reset. The idea is to wait for the account lock to expire first before you reset the password.

    Important: Please make sure not to attempt to sign in or reset the password within that timeframe (48 hours or 1 week), as this may reset the lock cooldown.

    Thank you for your understanding! Please feel free to let me know if you need anything else.

    Best regards,

    Darhyl

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