need to open a ticket request

Follow https://learn.microsoft.com/en-us/partner-center/support/report-problems-with-partner-center

1. Sign in to Partner Center by using your work account.
2. Select the Help icon. The Help + support panel opens and displays workspace-specific links to relevant Partner Center documentation.
3. If the documentation doesn't give the help you need, you can select Contact Support at the bottom of the pane.
4. Fill in the following information:
   • Problem summary: Brief description of the problem.
   • Workspace: Choose from the Partner Center workspaces that you have access to. The current workspace is filled in automatically.
   • Problem type: Select from recommended content. Or, update the problem summary to get new suggestions. The problem types displayed are specific to the selected workspace.
5. Select Review solutions. A pane shows alerts, steps, or related documents that can help resolve your issue.
6. If the previous steps didn't resolve the problem and you still need help, select Create support request.
7. Fill in all required details and select Submit.

If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

hth

Marcin