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After the latest software update (current versions: One UI version: 8.0, Android version: 16), the OneNote app no longer opens.
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
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Tried reinstalling and restarting phone Samsung Galaxy S23 Ultra on Android 8. Does not work.
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All microsoft applications are having problems on my phone including onenote, teams, outlook, and onedrive etc this is more than frustrating.
Hello, thank you for reaching out to Microsoft Q&A>
In recent days, following the latest updates, some users have reported that the OneNote app gets stuck on the sign-in screen or crashes intermittently. If the app is no longer launching on your device at all, please first try uninstalling and reinstalling the app to see if that resolves the issue.
For now, please verify whether the app opens successfully.
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No, it does not work. I first noticed this on April 14. I tried to clear the cache, but it did not work. Clear data also did not work. I tried uninstalling and installing agaid then logging in, it works, but the next day it gets stuck again at loading the recent pages or logging in.
This is definitely happening. Not just OneNote but also Outlook, Word, the entire suite of products. I hope there is an investigation and fix in the works.
Done, still broken.
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I have also done the same, and it is still not working.
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Confirm completely dead on S24, even after a fresh reinstall. I get the prompt to enable notifications, after that it just shows nothing but a purple book in middle and "Microsoft" at the bottom along with a small circle loading indicator, which spins forever. When l reopen the app, it shows the purple book and "Microsoft" without the loading indicator, and still sits there forever. No menu, or anything to interact with.
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i tried this now the app is just stuck trying to load the homescreen, intiallly i had logged out to relog in for a fix but your trash products prefer crashing, so now i'm stuck. like what on earth did you do.
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Still not working.
Trying to find an alternative application. Anyone recommend any app, similar to onenote, but without these anoying recent bugs?
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Same issue here. I've done everything, reinstalled the app, cleared the cache, etc, but OneNote wouldn't work; it always gets stuck at the welcome page.
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Mines the same! Used to only be a freezing screen where the words I wrote were stuck to the screen but the screen still moves. Now its just stuck loading, like someone mentioned above, it used to get resolved my reinstalling or signing out then back in but is now completely stuck. :(
OneNote doesn't work on WIFI, if I switch to mobile data it works perfectly. To work on WI-FI I had to change the values for primary DNS and secondary DNS and the problem with the OneNote application was solved.
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The app crashed after the update and just would not open. Uninstalled, cleared data, re-installed and signed back in. Sign in was very slow. Eventually signed back in and got to notebooks. That was Thursday last week. Opened the app on the tablet this morning and it lost my personal account and all notebooks are gone from the app. Work account is still there. Can't add the personal account it just spins forever. Will uninstall again to try and fix this but having to reinstall every few days is silly. Stop breaking the app.
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Same issue with Onenote and Teams, web versions work just fine
AI answer
Perform the following steps on the Android phone to restore OneNote functionality after the OS/One UI update:
If OneNote continues to fail to open even after updating and reinstalling, collect details (device model, exact error behavior) and report the issue via the OneNote for Android support channels or community forums so the product team can investigate.
References: