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Keyboard not showing on word iPhone app

Emma Lewis 10 Reputation points
2026-04-16T22:29:38.5+00:00

I came to edit an invoice like I do every week. I opened my files app, opened my word document I have as a template, clicked on edit but the keyboard will not show? I have all the other settings like font type and insert tabs but no keyboard? I do not have any external keyboard attached and have never used one. My keyboard shows up on all others apps just not word! Please help

Microsoft 365 and Office | Word | For home | iOS

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  1. Diana Mariz 8,685 Reputation points Independent Advisor
    2026-04-17T01:26:06.16+00:00

    Hi Emma,

    To further check on this, can you confirm please if does it only happening on specific file or happening to all files?

    In the meantime, please try to reinstall Word and check if it will work.

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  2. AI answer

    2026-04-16T22:29:49.18+00:00

    On iOS, the on‑screen keyboard can fail to appear in some apps due to platform bugs or management restrictions.

    Try these steps:

    1. Fully close Word for iPhone
      1. Double‑tap the Home button (or swipe up from the bottom and pause on newer iPhones).
      2. Find Word in the app switcher.
      3. Swipe Word’s preview up to close it.
      4. Reopen Word and the document, then tap where text should be edited and check if the keyboard appears.
    2. Restart the iPhone If the keyboard still does not appear in Word, restart the device completely, then try again in Word.
    3. Check for device management (work/school phones) If the iPhone is managed by a corporate Mobile Device Management (MDM) solution (for example, a work phone), some policies can block third‑party keyboards or affect keyboard behavior in certain apps. In that case, contact the organization’s IT department.

    If the issue persists only in Word and not in other apps after these steps, contact Microsoft support from within the Word app or via the Microsoft 365 support channels for further investigation.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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    1 person found this answer helpful.

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