In the new version of Microsoft Teams, I’m experiencing an issue where uploaded files do not appear immediately.

Vijay Kumar 0 Reputation points
2026-04-14T09:20:26.9366667+00:00

In the new version of Microsoft Teams, I’m experiencing an issue where uploaded files do not appear immediately. At times, even after refreshing, the entire files and folders list disappears from the UI.

To resolve this, I often have to switch to another team/channel and then come back, which is quite frustrating.

Has anyone else encountered a similar issue? Any insights on the possible cause or resolution would be appreciated.

Microsoft Teams | Microsoft Teams for business | Files | Find and share files
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  1. AI answer

    2026-04-14T09:20:40.0933333+00:00

    The described behavior matches known issues where file or folder changes in a backing library do not immediately appear in the UI and only show up after a manual refresh or navigation change.

    In Microsoft Teams, channel files are stored in the associated SharePoint document library. If the underlying folder or library view is slow to update, or if the folder has been renamed, deleted, or is temporarily unsynced, the Teams UI can show an empty or outdated list until it re-queries the library.

    For channels, verify the associated SharePoint folder is healthy and correctly named:

    1. In Teams, go to the affected team and channel.
    2. Open the channel’s files in SharePoint:
      • In some experiences: Teams → select the channel → Shared > More commands > Open in SharePoint.
      • In others: under Chat → Channels → select the channel → Shared > More commands > Open in SharePoint.
    3. In SharePoint, open the Details pane and check Activity for:
      • Folder renamed from its original channel name.
      • Folder deleted or moved.
    4. If the folder was renamed, rename it back to the original channel folder name from the Activity history.
    5. If the folder is present and correct, go back to Teams and use the channel’s Shared or Files tab and select Sync to resync the folder.

    If the issue is intermittent and resolves when switching channels, it is likely a UI refresh or sync delay rather than a permanent data issue. In that case, confirming the SharePoint folder name and using Sync on the channel’s files tab are the primary supported steps from current guidance.

    If the problem persists across multiple channels and users, collect details (tenant, affected teams/channels, timestamps, and client type) and open a support request through Microsoft 365 support so logs can be reviewed.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Jess-Q 12,705 Reputation points Microsoft External Staff Moderator
    2026-04-14T10:20:34.63+00:00

    Hi @Vijay Kumar

    Regarding your issue, may I kindly ask a few questions to help understand it better. 

    • I saw that you posted your question under the Business category so to better support you, would you mind letting me know is this account a personal Microsoft account or a work/school account provided by an organization?   
    • Does this issue happen to other users in your organization, or only your account? 
    • Have you tested this on another device or computer to see if the behavior is the same? 
    • Does the issue also occur in Teams on the web (teams.cloud.microsoft)? 
    • When the Files list disappears in Teams, do the files still show if you select Open in SharePoint? 
    • Have you tried clearing the Teams cache and then signing back in? For more details, please refer to: Clear the Teams client cache
    • Have you tried Repairing the Teams app as well? For more details, please refer to: Repair apps and programs in Windows

    Hope to hear back from you soon.   

    The initial response may not fully address your needs, but it will help me better understand your situation. Once I get the information, I will try my best to find the next steps.  

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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