Microsoft Exchange on New Ipad

Question

Microsoft Exchange on New Ipad

Thomas Kenney 0

I have a Ipad that I am trying to link to an existing micrsoft exchange account so mail can be accessed on the new Ipad. When I enter the exchange account username, password, and server name I keep getting an error message "unable to verify account information"

Thomas Kenney 0 Reputation points

2026-04-13T19:42:30.6566667+00:00

I went to configure manually and entered the server name I was provided by our admin. The same server name has worked on other devices. I have done this on several other tablets with success, but this one won't accept it.

I went ahead and tried to save even though it would not verify. Once I did that I keep receiving a prompt the password is incorrect, but I have verified with the admin that we are entering the correct password.
Hendrix-C 15,095 Reputation points Microsoft External Staff Moderator

2026-04-13T20:51:45.8333333+00:00
Hi @Thomas Kenney,

Thank you for your prompt updates.

If the same server's name and password work on other tablets, this is more likely a device authentication issue on this specific iPad. The suggested approach I have found from several help articles for this situation is to delete and re-add the Exchange account in Apple Mail:

Go to Settings > Apps > Mail > Mail Accounts > Exchange > Delete the account

Before re-adding, carefully double-check the information of Server, Domain, Username, etc. against a working tablet to verify every detail is correct.

When re-adding this time, I highly suggest selecting the Sign in option since this is a more suggested route which using modern authentication.

Here are the references that I have found related to the error message "Unable to verify account information" that you're experiencing:

“Exchange Account: Unable to verify account information” : r/Intune

Fix: Exchange Account Unable To Verify Information in 8 Ways - The Mac Observer

(Note: These links are shared by community members for your convenience which appear to be providing accurate, safe information. It points to a third-party site that is not managed or verified by Microsoft and may advertise products frequently classified as a PUP (Potentially Unwanted Products). Therefore, thoroughly research any product advertised on the site before you decide to download and install it since I can’t guarantee the quality, safety, or suitability of any content or software found there.)

I truly hope everything get sorted out smoothly. Please don't hesitate to reach out again if you have any updates regarding the issue.

Thank you for your patience and understanding. Hope to hear from you soon.
Hendrix-C 15,095 Reputation points Microsoft External Staff Moderator

2026-04-14T22:30:10+00:00

Good day @Thomas Kenney,

Hope things are running smoothly on your end.

Following up on the support thread we've been working on. If you need assistance with anything else, kindly respond to this post, and I will be happy to help.

I want to make sure everything is working as expected and that your experience remains uninterrupted.

Thank you for your patience and understanding throughout the troubleshooting process.

I look forward to hearing from you soon.
Hendrix-C 15,095 Reputation points Microsoft External Staff Moderator

2026-04-16T22:55:33.79+00:00

Hi @Thomas Kenney,

I hope you are having a great day.

I'm reaching out again to follow up on your issue and check if everything has been resolved. My goal is to ensure your experience remains smooth and hassle-free. If you're still encountering any problems or have run into new challenges, please let me know which steps you're currently stuck on and happy to provide further help whenever you need it.

If you have any further questions, feel free to tag me in your reply so I can assist you directly.

Looking forward to your update.

1 answer

Your answer

Thomas Kenney 0 Reputation points

2026-04-13T19:42:30.6566667+00:00

I went to configure manually and entered the server name I was provided by our admin. The same server name has worked on other devices. I have done this on several other tablets with success, but this one won't accept it.

I went ahead and tried to save even though it would not verify. Once I did that I keep receiving a prompt the password is incorrect, but I have verified with the admin that we are entering the correct password.
Hendrix-C 15,095 Reputation points Microsoft External Staff Moderator

2026-04-13T20:51:45.8333333+00:00

Hi @Thomas Kenney,

Thank you for your prompt updates.

If the same server's name and password work on other tablets, this is more likely a device authentication issue on this specific iPad. The suggested approach I have found from several help articles for this situation is to delete and re-add the Exchange account in Apple Mail:

Go to Settings > Apps > Mail > Mail Accounts > Exchange > Delete the account

Before re-adding, carefully double-check the information of Server, Domain, Username, etc. against a working tablet to verify every detail is correct.

When re-adding this time, I highly suggest selecting the Sign in option since this is a more suggested route which using modern authentication.

Here are the references that I have found related to the error message "Unable to verify account information" that you're experiencing:

“Exchange Account: Unable to verify account information” : r/Intune

Fix: Exchange Account Unable To Verify Information in 8 Ways - The Mac Observer

(Note: These links are shared by community members for your convenience which appear to be providing accurate, safe information. It points to a third-party site that is not managed or verified by Microsoft and may advertise products frequently classified as a PUP (Potentially Unwanted Products). Therefore, thoroughly research any product advertised on the site before you decide to download and install it since I can’t guarantee the quality, safety, or suitability of any content or software found there.)

I truly hope everything get sorted out smoothly. Please don't hesitate to reach out again if you have any updates regarding the issue.

Thank you for your patience and understanding. Hope to hear from you soon.
Hendrix-C 15,095 Reputation points Microsoft External Staff Moderator

2026-04-14T22:30:10+00:00

Good day @Thomas Kenney,

Hope things are running smoothly on your end.

Following up on the support thread we've been working on. If you need assistance with anything else, kindly respond to this post, and I will be happy to help.

I want to make sure everything is working as expected and that your experience remains uninterrupted.

Thank you for your patience and understanding throughout the troubleshooting process.

I look forward to hearing from you soon.
Hendrix-C 15,095 Reputation points Microsoft External Staff Moderator

2026-04-16T22:55:33.79+00:00

Hi @Thomas Kenney,

I hope you are having a great day.

I'm reaching out again to follow up on your issue and check if everything has been resolved. My goal is to ensure your experience remains smooth and hassle-free. If you're still encountering any problems or have run into new challenges, please let me know which steps you're currently stuck on and happy to provide further help whenever you need it.

If you have any further questions, feel free to tag me in your reply so I can assist you directly.

Looking forward to your update.

Answer 1

Hi @Thomas Kenney,

Based on your sharing, may I confirm whether you were trying to sign in your account via Add Accounts > Microsoft Exchange > enter the full email address and then you selected Configure Manually? When signing in to your Exchange account, the Configure Manually is used for manual/basic-auth style setup and this option requires information and detailed guidance from your Exchange Server administrator.

For this situation, can you verify which type your Exchange account is? Is it an Exchange Online/Microsoft 365 account or it is an account belongs to an on-premises Exchange server?

The next step for your situation depends on which environment you are currently using:

Scenario 1: If it's Microsoft 365 / Exchange Online account

On your iPad, go to Settings > Apps > Mail > Mail Accounts
If you see your account is partially added, delete it first. Then select Add Account > Microsoft Exchange
Enter your full email > Next > choose Sign in
Complete the Microsoft sign-in page (including MFA if prompted) then Accept and Save

For better visualization with more detailed explanation, you can refer to:

Set up an Outlook account on the iOS Mail app - Microsoft Support
Set up Exchange ActiveSync on your iPhone, iPad, or Apple Vision Pro - Apple Support (This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.)

Scenario 2: if it's an on-prem Exchange

In this case, you need to contact your Exchange Server administrator and get direct assistance from him/her to sign into your account. You need to have the exact server details like:

The correct external Exchange / ActiveSync server name (not an internal server name).
Confirm if the username should be the full email address or another format your company uses.
A domain field is required for your environment.
Confirm if your mailbox is allowed to connect with the iPad Mail app.

If you don't know who your administrator is, please refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support and ask for their help.

Hope my sharing may provide a clear guidance about your situation. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

Thank you for your understanding and cooperation. I'm looking forward to your reply.

If the answer is helpful, please click "Accept Answer" and kindly upvote it.

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Max Stein 0 Reputation points

2026-04-29T22:16:23.2366667+00:00

I am having a similar problem, attempting to add a Microsoft 365 / Exchange Outline account to my iPad. When I put in the information and click on Microsoft Exchange, and then select Sign In, it brings up a dialogue saying it wants to use microsoftonline.com to Sign In. I select continue and the little mini-browser pops up, but I'm not able to sign in. I never see anything other than the Microsoft logo in the mini-browser, and then I get the message "Unable to verify account information." Is there somewhere I should login before trying?

Note: I have Outlook loaded on the iPad and generally use Firefox as my browser.

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Microsoft Exchange on New Ipad

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