A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data
Hi @John Harbison,
Thank you for your detailed sharing.
Based on your information, I have tried reproducing the same behavior on my MacBook which is currently using Excel 16.107.4 and MacOS Tahoe 26.3.1 but the Sort function is working properly, so I couldn't gather more details or insights into the problem causing it.
Since you mentioned that the issue has persisted for three months, I suspect there may be some problems with the Excel installation in your device. Therefore, may I ask whether you have tried any workarounds yet? If not, you can try these steps to see if it can help resolve the situation:
1- Clear Excel’s saved application state
- Quit all Office apps.
- In Finder, press Cmd + Shift + G and go to:
~/Library/Saved Application State/> Deletecom.microsoft.Excel.savedStateif present. - Also check:
~/Library/Containers/com.microsoft.Excel/Data/Library/Saved Application State/and remove the saved state folder if it exists. - Restart the Mac and test Excel again.
2- Reset Excel preferences and containers
- Quit Excel.
- In Finder, again press Cmd + Shift + G and go to
~/Library/Preferences/then remove thecom.microsoft.Excel.plist - Move the entire folder
~/Library/Containers/com.microsoft.Excel/to the Desktop as a backup. - Also check
~/Library/Group Containers/UBF8T346G9.Office/and delete theFontCachefolder if present. - Restart the Mac and test Excel.
3- Test with a new macOS user profile
- Go to System Settings > Users & Groups and create a new administrator account.
- Log into the new account, open Excel, and test if the Sort function works properly in the new user profile.
Please understand that my initial response does not always resolve the issue immediately. However, you can try these steps and let me know if it works for you. If not, we can work together to find a solution.
If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.
Thank you for your understanding and cooperation. I'm looking forward to your reply.
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