AI child item generator not working

Hello SATISH JAGADISAN,

Greetings!

Thanks for raising this question in Q&A forum.

The issue you're experiencing is a known limitation with the AI Child Item Generator in Azure DevOps when working with Custom Process Templates. The AI generator generates Tasks successfully but fails to generate Test Cases — returning "No work items generated" or creating blank test cases — because the AI model may not correctly map the Test Case work item type when a custom/inherited process template is in use.

Here are the steps you can follow to troubleshoot and resolve this:

Step 1: Verify your Extension Version Go to Organization Settings → Extensions and make sure you are on the latest version of the AI Work Item Assistant extension. Older versions may have bugs with Test Case generation.

Step 2: Check User Story Content The AI Child Item Generator relies on the content of the parent User Story to generate meaningful test cases. Make sure your User Story has a clear Title, Description, and Acceptance Criteria filled in. Sparse content can lead to blank outputs.

Step 3: Check Custom Process Template – Work Item Type Mapping Since you are using a Custom Process Template, the "Test Case" work item type may have been renamed or modified. Go to Organization Settings → Process → [Your Process] → Work Item Types and confirm that the Test Case type is present and not disabled. The AI generator may fail silently if it cannot find the expected work item type.

Step 4: Verify Azure OpenAI Service Status The AI generation relies on Azure OpenAI. The AI latency you mentioned (blank items with "In Review" tag) could indicate a backend timeout or service degradation. Check the Azure Status Page (https://status.azure.com) for any ongoing issues in East US region.

Step 5: Try on a Standard Process Template Project As a test, create a temporary project using the default Scrum or Agile process template and try generating Test Cases there. If it works, the issue is confirmed to be isolated to the Custom Process Template. This helps when raising a Microsoft Support ticket.

Step 6: Raise a Microsoft Support Ticket Since this appears to be a regression bug (blank test cases with "In Review" status pointing to an AI response issue), it is best to report it via the Azure DevOps Developer Community at https://developercommunity.visualstudio.com/ with your screenshot evidence.

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Best Regards,

Jerald Felix.