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OneDrive Data Loss

Darsie Rogers 0 Reputation points
2026-04-04T11:12:26.8933333+00:00

I’ve tried every suggested response from Microsoft in helping recover my lost OneDrive data. I've attempted to recover from recycle bin as recommended and only receive the lost files shell, with no content. See attachment.

This involves potential data loss across accounts. Please escalate to a OneDrive data recovery specialist or Tier 2 support.

Darsie

******@outlook.com

Microsoft 365 and Office | OneDrive | Other | MacOS
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  1. Jeronimo Fuerte 39,530 Reputation points Independent Advisor
    2026-04-04T18:05:10.78+00:00

    Hi! Sorry to hear that you’re having trouble with this situation. If these files were being synced from a PC connected to this OneDrive account, please first check the Recycle Bin on that device, as it is possible the files were deleted locally and then that deletion synced to OneDrive. If that is not the case, and you have already checked and attempted recovery from the Recycle Bin at OneDrive.com, the only other recovery option for personal accounts would be to restore OneDrive to a previous state, but this is only available if you have an active Microsoft 365 subscription.

    You can find the official steps for that here: https://support.microsoft.com/office/restore-your-onedrive-fa231298-759d-41cf-bcd0-25ac53eb8a15

    For personal Microsoft accounts, support agents do not have access to any additional backups beyond the recovery options already mentioned above.

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