Share via

Azure for Startups verification stuck in loop. Cannot reapply after failed verification due to incorrect tax ID

Ana Sofia Moya 0 Reputation points
2026-03-30T23:34:08.9433333+00:00

I am unable to complete startup verification for Azure for Startups and need a manual reset of my verification status.

During the initial verification process, I entered an incorrect tax ID format. For Mexican legal entities, the correct identifier is the RFC, which I did not enter correctly at the time. The verification failed, and my $1,000 in credits expired while the verification was still pending.

When I attempt to access Founders Hub to reapply with the correct information, the portal automatically redirects me to my existing Azure for Startups profile. There is no option to restart or resubmit verification from within the portal.

What I've already tried:

  • Clicked "Check verification status": shows failed with no retry option
  • Attempted to access Founders Hub directly: redirects to existing profile
  • Submitted multiple support tickets over the past month through the Azure portal: none have received a response

Does anyone have a direct contact at Microsoft for Startups who can help escalate this? A month of tickets with zero response is not a viable support path.

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Himanshu Shekhar 4,980 Reputation points Microsoft External Staff Moderator
    2026-03-31T14:16:06.2166667+00:00

    Ana Sofia Moya

    Your verification failed due to an incorrect tax identifier format entered initially (RFC is required for Mexican legal entities). Once a startup verification fails, the portal does not currently allow self‑service re‑submission, which is why you are being redirected back to the existing profile with no retry option.

    Important clarifications:

    • Azure Support tickets opened from a non‑Sponsorship subscription cannot reset or reprovision Founders Hub verification.
    • There is no direct email or public “manual reset” contact for Microsoft for Startups—verification resets are handled only through the official Founders Hub support workflow.

    Escalation path (this is the only supported option):

    1. Sign in to Founders Hub using the same Microsoft account: https://foundershub.startups.microsoft.com
    2. Select Help (?) > Contact Support
    3. Choose Microsoft for Startups / Verification issue
    4. In the request, clearly state:
    • Verification failed due to incorrect RFC format
    • Credits expired while verification was pending
    • Portal offers no retry or re‑submission option
      • Request a manual verification reset / reprovisioning
    1. Attach:
    • Official Mexican company documents showing the correct RFC
      • Screenshot of the “verification failed” status

    This type of issue cannot be resolved from the Azure portal alone and must be handled by the Founders Hub backend team

    Reference thread - https://learn.microsoft.com/en-us/answers/questions/5819540/startup-verification-issue-unable-to-verify-startu & https://learn.microsoft.com/en-us/answers/questions/5834810/microsoft-founders-hub-login-loop-startup-profile

    If you have any further queries, let me know. If the information is helpful, please click on Upvote and Accept Answer on it.

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.