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Microsoft home and student edition 2019

Angela Boyle 0 Reputation points
2026-03-30T14:46:39.8733333+00:00

I have just downloaded this. The Word works but the Excel quits unexpectedly every time. Does anyone. know how I can fix this please?

Thanks Angela

Microsoft 365 and Office | Excel | For home | Other
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  1. Arlene D 36,060 Reputation points Independent Advisor
    2026-03-30T15:35:03.7333333+00:00

    Hello, does Excel close right after opening or only when you open a file?

    Open Excel, go to File, Options, Advanced, then scroll to Display and check Disable hardware graphics acceleration, select OK and restart Excel. If Excel does not stay open long enough, hold Ctrl while opening Excel to force Safe Mode, then apply the same setting. This turns off graphics acceleration which often causes sudden app crashes.

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  2. AI answer

    2026-03-30T14:47:04.65+00:00

    Try these steps in order to fix Excel 2019 quitting unexpectedly while Word still works:

    1. Make sure Office is fully updated
      Install all available Office updates first. Many "stopped working" and crash issues are fixed by the latest builds.
    2. Start Excel in Safe Mode to check add-ins
      Faulty add-ins can cause Excel to close unexpectedly.
      1. Select the Search icon in Windows and type run, then open the Run app.
        • On Windows 10/8.1/8: right-click Start and choose Run.
        • On Windows 7: select Start > Run.
      2. Type: 
              excel /safe
        and press Enter.
      3. If Excel opens and stays open in Safe Mode (title bar shows “Microsoft Excel (Safe Mode)”), disable add-ins:
        • Go to File > Options > Add-Ins.
        • In the Manage box, choose Excel Add-ins (or COM Add-ins) and select Go.
        • Uncheck one add-in, select OK, then restart Excel normally.
        • Repeat until the crashing stops to find the problematic add-in.
      4. If Excel does not start in Safe Mode, skip to step 3.
    3. Repair the Office installation (full Online Repair)
      If all Office apps are affected or Safe Mode does not help, perform a full repair:
      1. Close all Office apps.
      2. Open Settings in Windows.
      3. Go to Apps → Installed apps (or Apps & features).
      4. Find Microsoft Office / Microsoft 365 / Office 2019 in the list.
      5. Select it → Modify → choose Online Repair and confirm.
      6. Let the repair complete (can take 15–30 minutes), then restart the PC and try Excel again.
    4. If repair does not help: uninstall and reinstall Office
      If Excel still quits unexpectedly after Online Repair:
      1. Uninstall Office from Settings → Apps → Installed apps (or Programs and Features).
      2. Restart the computer (not just shut down).
      3. Sign in to the Microsoft account used to purchase Home & Student 2019 and reinstall Office from there.

    If Excel continues to crash after these steps, collect any error messages or Windows Event Viewer entries and contact Microsoft Support with those details.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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