I cannot confirm the registration of my Windows device in the Intune admin center.

Question

I cannot confirm the registration of my Windows device in the Intune admin center.

Shusei Kimura 0

The company PC arrived, and PC setup was performed.

During this process, device management was performed using Intune.

License Verification

Purchased License: Microsoft 365 Business Premium

Assignment Group: Lic_M365_Business_Premium

Assignment: 4 users

MDM Scope

Assignment Group: Intune_Assignment_Group

Assignment: 4 users (The same user is assigned.)

Tenant Status Verification

Total number of licensed users: 4

Total number of Intune licenses: 4

PC Status

No local account

Company account is the main user

Status Verification

dsregcmd /status

AzureADJoined:YES

Restart has also been performed
Checking for Updates

Several days have passed, but the device is not yet displayed.

Device display in Entra admin center

Each user's device is displayed, but

MDM: None Compliance: N/A

I have been following the documentation, but I am unable to find a solution, so I am contacting you. Thank you for your assistance!

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Answer 1

Prathista Ilango 1,065 Microsoft Employee

Hello Shusei Kimura,

Few things to check,

If both MDM scope and MAM scope are set and this is a BYOD device, then MAM takes precedence and device enrollment into Intune will not happen. Make sure the user scope is set for MDM as all or some with the correct group mapped and MAM user scope set to none.
Did Azure AD join happen before enabling enrollment options for Intune? In this case, manual enrollment is required. Further devices that join Azure AD should get enrolled automatically.
dsregcmd /status - look for MDM URLs. If it is empty, it means enrollment never started.
Try enrolling using Company portal and check

For detailed troubleshooting, refer to: Troubleshoot device enrollment in Intune - Intune | Microsoft Learn

Hope this helps!

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Shusei Kimura 0 Reputation points

2026-04-01T01:38:34.6+00:00
Device | Windows > Windows | Automatic Enrollment Screen

MDM Scope

Partial: Assignment was configured using Intune_Assignment_Group.

Regarding MAM Scope

I checked the documentation but could not find any relevant information.

Windows Information Protection (WIP) User Scope

This was set to None.

Joining Azure AD before configuring Intune enrollment options

During PC setup, I selected “Access work or school”.

On the account settings screen, I attempted to select “Enroll in device management only”, but encountered an error stating that administrator privileges are required.

About granting administrator privileges

In the Microsoft Entra admin center: Devices > Manage > Device settings > Local administrator settings

I assigned the user under: "Additional local administrators on Azure AD joined devices"

However, I was unable to confirm that the permissions were actually applied.

Disconnecting the account

I also attempted this, but the Disconnect button under Settings was grayed out and could not be selected.

dsregcmd /status

Confirmed that the MdmTouUrl link is displayed.

Company Portal

Similar to the administrator privilege issue above, it cannot be executed due to lack of required permissions.

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I cannot confirm the registration of my Windows device in the Intune admin center.

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