Loading subscriptions

Hi Eddie Geadley,

Welcome to Microsoft Q&A, and thank you for reaching out.

We understand that Azure Speech Studio is stuck on “Loading subscriptions,” and we apologize for the inconvenience caused. As a workaround, we recommend verifying that you are signed in with the correct account and directory associated with your subscription by checking in the Azure Portal. If you have access to multiple tenants or accounts (such as work and personal), please ensure that the appropriate directory is selected.

Additionally, please try accessing Speech Studio in an InPrivate/Incognito browser session to avoid any cached credential conflicts, and perform a hard refresh or clear your browser cache. It is also important to confirm that your subscription is active and that a Speech resource has already been created under that subscription.

If the issue persists, we recommend trying a different browser such as Microsoft Edge and temporarily disabling any browser extensions that might block network requests.

These steps should help resolve the issue and allow subscriptions to load correctly.

The behavior can be caused by account or subscription issues, including being signed in with the wrong account or directory, or having no accessible subscriptions.

Use these checks and fixes:

1. Verify Azure sign-in and directory
   1. Go to the Azure portal.
   2. Confirm that sign-in completes and the page does not hang. If it hangs:
      • Refresh the page.
      • Try a different browser.
      • Use private browsing (InPrivate/Incognito) mode.
      • Clear cache and cookies as described in the troubleshooting steps.
   3. In the top-right corner, select the account name and verify the correct Azure directory is selected. If there are multiple directories, switch to the one that contains the Speech subscription.
2. Fix automatic sign-in as the wrong user If the browser is automatically signing in with a different account than the one that owns the Azure subscription:
   1. Clear cookies and cached data for the browser.
   2. Or use a private browsing window and sign in explicitly with the account that owns the Azure subscription.
3. Confirm that a subscription exists and is visible
   1. In the Azure portal, check Subscriptions.
   2. If the message No subscriptions found appears:
      • Ensure the correct directory is selected (top-right account menu).
      • If still no subscriptions, the account may not have sufficient permissions; it must be added as an Owner or appropriate role on a subscription.
4. Check Visual Studio/Azure sign-in if using Visual Studio If accessing Azure resources from Visual Studio (for example, creating or managing Speech resources through tooling):
   1. In Visual Studio, select Sign In → Add an account and choose the Microsoft Work, school, or personal account that has the Azure subscription.
   2. Complete any credential or MFA prompts.
   3. After successful sign-in, the Azure subscription should appear where the Sign In box was.
5. Multiple accounts with same email address If a prompt such as “Which account do you want to use?” appears, there may be both a Work or school account and a Personal account with the same email. Ensure the account that actually owns the Azure subscription is selected when signing in.
6. If subscriptions still don’t load If the portal shows no subscriptions or the Speech Studio continues to hang after the above steps, there may be an account or subscription flag that requires support intervention. In that case, create an Azure support request so the team can review the subscription and directory configuration.

References:

• Troubleshoot Azure subscription sign-in issues
• Sign in with an Azure subscription
• Sign in with an Azure subscription – To sign in to Azure from a dialog or wizard screen
• Which account do you want to use?