I just received my pc from the officials because someone deleted the window 11 and they had their technicians fixed the laptop. And as i glided through setting up the microsoft account on my student account with CTU this is what happening amd also the app

Hey Caroline, sorry to hear you’re blocked from accessing your CTU email and photos after the Windows reinstall. To help narrow down what’s gone wrong, could you answer a few questions?

Follow-Up Questions:

1. When you try to sign in at portal.office.com with your ******@alumni.ctuonline.edu address, what error message or code do you see?
2. Can you sign in to that email on another device or browser (e.g., your phone’s email app or a web browser on a friend’s PC)?
3. Did CTU use Multi-Factor Authentication (MFA) or Self-Service Password Reset for your student account? If so, have you enrolled or changed any MFA settings recently?
4. After the Windows 11 reinstall, did you re-join your PC to CTU’s Azure AD or domain? Were you provided any “join” or “registration” steps from CTU IT?
5. Are you trying to download photos from OneDrive tied to that CTU account, or from another app/service?
6. Have you already tried resetting your CTU password via CTU’s password reset portal or IT helpdesk?

With those details, we can guide you on resetting the account, re-joining the device, or contacting CTU’s IT support for recovery steps. Let us know!

Reference list:

• SAW Laptop Setup guide: https://supportability.visualstudio.com/AzureSQLDB/_wiki/wikis/AzureSQLDB.wiki/1387938/Welcome/Tools/Secured Access - SAW Device | SAW VM | AME/SAW Laptop Setup
• Troubleshoot account setup or MAICPP renewal issues: https://learn.microsoft.com/partner-center/troubleshoot-account-sign-n#if-the-it-department-has-turned-off-sign-up-for-partner-center
• Steps to open a Windows developer account in Partner Center: https://learn.microsoft.com/windows/apps/publish/partner-center/open-a-developer-account?tabs=individual
• Alchemy – Switch subscription from Student/student starter to Free Trial/PayGo: https://learn.microsoft.com/azure/cost-management-billing/manage/switch-azure-offer#convert-a-visual-studio-enterprise-subscription
• Alchemy – Membership programs, Azure student starter offers and renew benefits: https://azure.microsoft.com/pricing/offers/ms-azr-0144p/