how do i disconnect my school account from my personal device

Question

how do i disconnect my school account from my personal device

Allen calalang 0

i would like to know how to disconnect my school account from my device because it is limiting some features like windows hello and virus and threat protection which i would like to access and can be very annoying.

ive tried making another account a administrator and it comes up with system error 5 in the command prompt.

please help

Moved from: Windows for home | Windows 11 | Accounts, profiles, and login

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Answer 1

Tamara-Hu 15,280 Microsoft External Staff Moderator

Hi @Allen calalang,

Good day! I hope you're doing well

Based on the information you’ve shared, please follow the steps below to help resolve the issue.

(Please back up all your important data before you perform the steps.)

Step 1: Sign out of all Office apps

Open Word (or any Office app).
Go to File > Account.
Select Sign out if it's connected to the school account.
Close all Office applications (Outlook, Word, Excel, Teams).

Step 2: Remove work or school account from Windows

Open Settings > Accounts > Access work or school.
Select your current account.
Click Disconnect and confirm.
Restart your device.

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Step 3: Delete identity and authentication cache

Press Windows + R.
Open the following location: %localappdata%\Microsoft
Delete these folders if they exist:
- IdentityCache
- OneAuth
- Olk

Note: Folder Olk is located in the same Microsoft folder as OneAuth.

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Step 4: Clear Credential Manager

Open Control Panel > Credential Manager.
Select Windows Credentials.
Remove any entries related to:
- MicrosoftOffice
- Office/Outlook/Teams
- OneAuth
- ADAL
- Accounts associated with the school tenant

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Step 5: Restart and try again

Restart the computer.
Test the behavior again.

If the issue still occurs, please let me know so I can provide you with further troubleshooting steps. Thank you and wish you have a nice day!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Allen calalang 0 Reputation points

2026-03-29T13:01:21.8933333+00:00

Hello Tamara Hu

i've tried all the steps but none of them seem to remove my school account which is still limiting me from viewing certain pages in my settings like my virus and threat protection.
Tamara-Hu 15,280 Reputation points Microsoft External Staff Moderator

2026-03-29T14:40:11.7233333+00:00
Hi @Allen calalang,

In this case, could you please share a bit more information to help me better understand the situation?

When you navigate to Windows Settings and attempt to remove the account (Step 2), do you see any work or school accounts listed?

Do you receive any error messages or error codes when the issue occurs?

What exactly happens when you try to remove the account?

Where do you see the work/school account entries on your device (for example, Settings, Outlook, Teams, or elsewhere)?

Do you sign in to Windows with your personal account or school account?

If possible, could you provide relevant screenshots, making sure all personal or sensitive information is removed?

This additional context will help me better understand your environment and allow me to tailor the guidance more effectively.

I look forward to hearing from you.
Tamara-Hu 15,280 Reputation points Microsoft External Staff Moderator

2026-03-30T08:32:16.0333333+00:00

Hi @Allen calalang,

May I ask if you have any updates regarding to this issue? I'm looking forward to your response so we can get this sorted out together.
Tamara-Hu 15,280 Reputation points Microsoft External Staff Moderator

2026-04-01T07:22:24.1366667+00:00

Hi @Allen calalang,

I hope you're doing well.

This is just a second follow-up to check in and ensure everything is running smoothly on your end. If you’re still facing any difficulties or have come across new challenges, feel free to share the details.

In the meantime, I’ll continue monitoring other customer inquiries on the forum to ensure everyone receives timely support. If you have any updates or further questions, feel free to tag me in your reply so I can assist you more directly. Or you can create another thread if you encounter any new issue. We'll be happy to assist!

Looking forward to hearing from you soon!
Allen calalang 0 Reputation points

2026-04-02T00:32:30.55+00:00

@Tamara-Hu I don't recieve any error messages and when i try to disconnect it on the accounts -> access work and school on my settings page it'll load for a few seconds then finish but my school account is still there, i signed into this device with my personal account.
Tamara-Hu 15,280 Reputation points Microsoft External Staff Moderator

2026-04-03T07:46:29.78+00:00

Hi @Allen calalang,

Thank you for the information.

May I also ask what happens when you perform Delete identity and authentication cache (step 3) and Clear Credential Manager (step 4)?

Specifically, do you see any error messages, error codes, or unexpected behavior while performing these steps?

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