Just spent two hours with one of your team that them said after screen sharing that I was trying to connect my outlook that I have used for years to a commercial account...not true, and then she dropped...transfer this to the Commercial / Exchange support

Hi @Allan Mclennan 

Please note that this is a user-to-user support forum, so we don’t have access to your support tickets or internal Microsoft systems to transfer this issue for you.

To help others better understand your situation and provide more targeted suggestions, could you share a bit more detail about your setup?

-Are you using a personal @outlook.com account or a work/school @domain.com account?

-How have you tried to reach Microsoft Support so far?

-If you have an active Microsoft 365 subscription and hold the Global Admin role, you can submit a support request directly through the Microsoft 365 admin center. After submitting, a Microsoft Support agent will call you back. You’ll also receive an email with the ticket number. Otherwise, please contact your IT administrator to raise a support ticket on your behalf.

You can read more at: Get support - Microsoft 365 admin | Microsoft Learn.

-If you are using a personal account, you may go to Microsoft Contact Us > Type "Support" and click Get Help > Click Sign in to contact Support at the bottom of the page > Under products and Services, select Microsoft 365 and Office Option > Under category, select technical Support > Chat with a support agent in your web browser.  

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.   

Community forums and this assistant cannot transfer cases or route calls to Commercial/Exchange support.

To continue with Outlook connection issues and reach the correct Microsoft support channel:

1. If this is a work or school (Microsoft 365 for business or Exchange-based) account:
   • Contact the Microsoft 365 admin or technical support in the organization so they can open a support ticket with Microsoft on the tenant.
   • If you are the admin, use the Microsoft 365 admin support options to contact Commercial/Exchange support directly.
2. If Outlook cannot connect to the mailbox:
   • Run the Support and Recovery Assistant for Microsoft 365, which can automatically diagnose and fix common Outlook connectivity problems: use the tool from the link in the Outlook connection article below.
3. If the issue is about syncing calendar/contacts on a phone or tablet with a work/school account:
   • Again, contact the Microsoft 365 admin or technical support for that tenant.

If the mailbox is hosted by a non-Microsoft provider (for example, Gmail, Yahoo, or another ISP), contact that provider’s support for server and connection issues.

References:

• Fix Outlook connection problems for Microsoft 365 account
• Can't sync calendar and contacts with my phone or tablet
• Server settings you'll need from your email provider