I'm unable to update my Exchange password

Hi Kimberly Tryba

Thank you for reaching out to the Microsoft Q&A Forum and sharing your issue. 

I understand how frustrating this can be, especially when you’re unable to access your account and update your password.

Could you please confirm whether you are using a work or school account, or a personal account (such as Outlook.com, Hotmail.com, Live.com)? 

1.For work or school accounts: 

If you’re unable to sign in or reset your password due to verification issues, you will need to contact your administrator and ask them to follow the steps in this article to reset your password for you.

2.For personal account: 

-Use the Microsoft Recovery Form: Microsoft Account Recovery Form Help - Microsoft Support. 

-Or go to Contact – Microsoft Support > Type "Support" and click Get Help > Click Sign in to contact support at the bottom of the page > Under Products and services, select the Microsoft 365 and Office option > Subcategory, select Support > Chat with a support agent in your web browser. 

Since you’re unable to sign in to your account, please use a different account to contact support and provide details about your affected account.

I appreciate your understanding and patience in this matter. While I truly want to assist you, this issue is beyond the scope of my role as a forum moderator. As a forum moderator, I don’t have access to account-level settings or the ability to make changes such as resetting passwords or verification methods, so this type of issue needs to be handled by an administrator or Microsoft Support.

I hope this helps. Please feel free to reach out if you need any further assistance.

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