Is there a technical support phone # to speak to an agent???????????

Hello Terri, You can reach out Global customer service phone numbers. For account, billing, or general Microsoft support (including Azure-related account issues), use the regional phone numbers listed on the Customer service phone numbers page. Business users can also use the same page to find the appropriate contact path for business support.

https://support.microsoft.com/en-gb/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Yes. To speak with a technical support agent about Azure Active Directory (including Azure AD B2C), use Microsoft’s official support channels:

1. For Azure AD / Azure AD B2C tenants
   • Administrators can open a support ticket from the Azure portal. When creating the ticket, under Advanced diagnostic information, select Yes (Recommended) so Microsoft support can access diagnostic data and help resolve the issue faster. Then select the Severity and preferred contact method (including phone, where available), and submit the ticket. A support engineer will contact using the method selected.
   • If a tenant is inaccessible (for example, blocked due to inactivity), tenant administrators can also reach Microsoft using the global support phone numbers referenced in the guidance for reactivating tenants.
2. Global customer service phone numbers
   • For account, billing, or general Microsoft support (including Azure-related account issues), use the regional phone numbers listed on the Customer service phone numbers page. Business users can also use the same page to find the appropriate contact path for business support.
3. Microsoft 365 / business support
   • For Microsoft 365 for business (and related identity scenarios), technical support is available 24x7 in English by phone. The most current support phone number for each country/region is listed on the global phone numbers list linked from the Microsoft 365 admin help and support page. Admins should have account details ready when calling.
4. Partner and business support options
   • If working through a Microsoft partner or are a partner, support is available via the Partner Contact support portal or online chat, where a callback/phone option can be selected.

To summarize: use the Azure portal to open a support ticket for Azure AD-specific technical issues and choose phone as the contact method, or use the regional customer service/enterprise support phone numbers listed in the official Microsoft support pages for direct phone assistance.

References:

• Find help and open a support ticket for Azure Active Directory B2C
• Get support for Microsoft 365 for business
• Partner Support Options
• Customer service phone numbers
• IVR_ContactSupport_T1
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