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Microsoft Word not working on my Galaxy Tablet

Tiffany Evans 0 Reputation points
2026-03-17T01:21:42.42+00:00

The app opens and connects, even loads most of the page, but the blinking cursor is stipuck and will not move. I've tried uninstalling and reinstalling, clearing cache and app data, restarting, updating...

Nothing is working. None of my documents are working on the tablet.

Microsoft 365 and Office | Word | For home | Android
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  1. Manoel Barros 18,930 Reputation points Independent Advisor
    2026-03-17T02:05:30.29+00:00

    Hi! Are your documents in the cloud (OneDrive) or locally?

    If they're in the cloud, it might be a synchronization issue. In any case, try this:

    1. Open the Word app > Click the profile icon > Add or Switch Accounts > Sign Out.
    2. Open your phone's Settings > Look for Accounts, or Accounts and Sync > Find your Microsoft account > Remove it.
    3. Uninstall the Word app > Restart your phone > Reinstall it > Log in with your account.

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  2. AI answer

    2026-03-17T01:21:54.39+00:00

    The symptoms match a known Word behavior where the cursor blinks abnormally and content in the header or footer (especially tables) can flicker or continuously resize. This can make the insertion point appear stuck or unusable.

    The documented cause is a specific document layout, not the app installation:

    1. The document has multiple pages and multiple sections.
    2. Sections use different margins or page orientations.
    3. There is a Word table in the header or footer.
    4. “Same as Previous” is enabled between headers/footers.
    5. Additionally, the header/footer table is either:
      • Set to automatically resize to fit contents and one cell has enough text to force resizing, or
      • Given percentage-based column widths whose total exceeds the table’s overall percentage width.

    When these conditions occur, Word continuously recalculates the header/footer layout, which can cause the cursor to blink abnormally or appear stuck.

    To work around the issue, adjust the document rather than the app. On a device that can edit headers/footers more easily (for example, Word for Windows, Word for the web, or Word for iOS/Android if the UI allows):

    1. Open the affected document.
    2. Go to the header or footer that contains the table.
    3. Either:
      • Remove the table from the header/footer, or
      • Turn off automatic resizing and/or change the table’s width settings so that the sum of column percentages does not exceed the table width, and
      • If used, disable “Same as Previous” between sections so each header/footer can have its own stable layout.
    4. Save the document.
    5. Reopen it in Word on the Galaxy tablet.

    If Word for Android still cannot handle the document correctly, open it in Word for Windows, Word for the web, or Word for iOS, let Word repair/re-save the file if prompted, then save a copy and use that copy on the tablet.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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