Azure OpenAI Service
An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.
GPT 5.4 deployed on US EAST 2 is responding slow
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Hamsa Subramanian
0
Reputation points
I am using GPT 5.1, 2, 3 and 4 models to extract named entities from a bank Trial Balance. It takes 2 minutes for it to extract. I am not sure why it takes more time. I have tweaked prompts and still did not help. If I try the same in ChatGPT, I don't see the problem.
Azure OpenAI Service
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SRILAKSHMI C 15,825 Reputation points Microsoft External Staff Moderator2026-03-11T09:38:39.3833333+00:00 Hello amsa Subramanian,
Thank you for your patience.
At the moment, this behavior has been identified as part of an ongoing issue, and the Product Group (PG) team is actively investigating it. Our engineering team is currently working to determine the root cause and implement a fix to address the problem.
We understand that this issue may be impacting your workflow, and we truly appreciate your understanding while the team works toward a resolution. As soon as we receive confirmation from the engineering team that the issue has been resolved or if there are any updates or recommended workarounds.
Thank you!
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SRILAKSHMI C 15,825 Reputation points Microsoft External Staff Moderator
2026-03-17T09:55:56.4966667+00:00 Hi amsa Subramanian,
The issue has been mitigated by the product group. Please check from your end and let me know if it is resolved or if you are still experiencing the issue.
Thank you!
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Manas Mohanty 15,795 Reputation points Microsoft External Staff Moderator2026-03-24T22:22:00.42+00:00 I think content filtering policy/Size of file might be coming into picture along regional slowness.
Please help me with details requested in private message for support ticket creation.
Thank you.
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Manas Mohanty 15,795 Reputation points Microsoft External Staff Moderator
2026-03-25T19:35:05.68+00:00 Just wanted to add that we can leverage named entity recognition from Language instead of leveraging using GPT 5.4 here.
GPT 5 series is reasoning models and might incur processing time to reason and generate answer It would be efficient and cost effective to Entity recognition from Text Analytics services which is very customizable at customer side.
Please share few files, prompts in private message to investigate slowness in GPT 5.4 side (East Us 2)
Thank you
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