cant install my email account on my phone

Follow these steps to get the email account working on the Android phone.

1. Install and set up Outlook for Android (recommended)
   • Install the Outlook app from the Google Play Store.
   • Open Outlook, choose Add account, and sign in with the Microsoft 365 or Outlook.com email address and password.
   • If calendar and contacts do not sync after adding the account:
     1. In Outlook, go to Settings > tap the account that is not syncing > Reset Account.
     2. If it still fails, go to Settings > tap the account > Delete Account > Delete From This Device, then add the account again.
     3. If prompted to set up the account as IMAP or POP, cancel and instead choose the option that uses Exchange/Outlook (so that calendar and contacts can sync). IMAP/POP will only sync email.
2. If using another mail app on Android (Samsung Email, built‑in Email, etc.)
   • Prefer Exchange/ActiveSync if offered so that mail, calendar, and contacts all sync.
   • If only IMAP/POP is available, only email will sync. For example, in Samsung Email:
     1. Open Samsung Email > Settings > Add account.
     2. Enter email and password, tap Manual setup.
     3. Choose IMAP or POP3 if Exchange is not available (email only).
     4. Use the incoming and outgoing server settings from the provider. For Outlook.com or Microsoft 365, the outgoing SMTP server is:
        • Outlook.com: smtp-mail.outlook.com
        • Microsoft 365 for business: smtp.office365.com
        • Security type: TLS, Port: 587.
3. If the account still cannot be added or does not sync
   • Make sure the email provider supports Microsoft Exchange ActiveSync if calendar and contacts are required.
   • If using Outlook for Android with a Microsoft 365 work/school account and mail will not sync on some Android models:
     1. Turn off any power‑saving mode that prevents apps from launching other apps.
     2. Allow Microsoft Authenticator or Company Portal to auto‑launch and disable battery optimization for it.
     3. Open Authenticator/Company Portal first, then open Outlook and try again.
   • If a Google account is being added to Outlook for Android and a 403 or disallowed_useragent error appears, install Google Chrome from the Play Store, set it as the default browser, and then add the account again.
4. If setting up for the first time and calendar/contacts do not appear
   • Confirm the account is not configured as IMAP/POP if calendar/contacts are needed.
   • If Outlook on a PC is available:
     1. Set up the same email account in Outlook on the PC using the Exchange protocol.
     2. Send a test email and create a test calendar event.
     3. Close Outlook, restart the PC, reopen Outlook, and confirm the event is in the calendar.
     4. Check the Outlook app on Android again; if needed, restart the Outlook app from Settings.

If these steps fail, use the “Troubleshoot email setup on mobile” guidance referenced in the Office install troubleshooting article for more device‑specific checks.

References:

• Can't sync calendar and contacts with my phone or tablet
• Troubleshoot installing Office
• Set up email in Android email app
• Failed to add Microsoft 365 account or cannot sync new messages with your existing Microsoft 365 account?
• I see Error 403, or disallowed_useragent and a Google error. What's up?