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REFUND NEEDED

Sherry Hallett 0 Reputation points
2026-03-04T22:02:48.13+00:00

I have been charged $19.99 for microsoft. I have not had an account since 2019 during my work. I have been retired since that time. I do not have an account so please refund my money. None of the choices that I had to make below are applicable.

Microsoft 365 and Office | Install, redeem, activate | For home | Android
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  1. Darhyl Amizola 42,740 Reputation points Independent Advisor
    2026-03-04T22:45:04.21+00:00

    Hey there! Nice to meet you!

    Please be advised that unless the account owner is able to access the account where the charge occurred, subscription cancellation/refund is not possible, and Microsoft personnel cannot retrieve this information.

    You mentioned that you do not have a Microsoft account, so you shouldn't have this unknown charge.

    In this case, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

    You may also need to have your card blocked and request a new one.

    Thank you for your understanding! Please let me know if you need anything else.

    Best regards,

    Darhyl

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  2. AI answer

    2026-03-04T22:03:06.5066667+00:00

    The charge must be handled through Microsoft account billing and support; community forums cannot access or adjust billing.

    Follow these steps to investigate and request a refund:

    1. Investigate what the charge is for
      • Go to the Manage your payments page from your Microsoft account dashboard: Manage your payments.
      • Use the guidance in How to investigate a billing charge from Microsoft to identify which subscription or purchase the $19.99 relates to.
    2. Check for any active subscriptions
      • Sign in at Subscriptions.
      • Look for any Microsoft 365 or other subscriptions that may still be active under any Microsoft account that might be associated with the card that was charged.
      • If a subscription is found and you want to stop future charges, follow the cancellation steps on that page.
    3. Request a refund for a Microsoft subscription
      • Use the instructions in How to get a refund on a Microsoft subscription to see if the charge is eligible for a refund based on Microsoft’s refund policies and your country/region.
      • If eligible, complete the refund request as described there.
    4. If the charge is unrecognized or you cannot find an account
      • Use How to investigate a billing charge from Microsoft to confirm whether the charge is tied to any of your Microsoft accounts.
      • If you still cannot match the charge or you believe the account is not yours, contact Microsoft Support directly so an agent can review the billing on their side:
        • Go to Contact Microsoft Support, enter the billing problem, select Get Help, then choose Contact Support (chat or call-back) for billing.

    If the card used has been closed or replaced, refunds are still generally sent back to the original payment method; the bank or card issuer can confirm how they will credit it.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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