have NPO credit but not able to get to use it for Azure

Hello Rupesh Jain, it sounds like your non-profit (NPO) credits aren’t getting applied and you’ve had a support case open for months let’s see what to check:

1. Confirm your credit is present and healthy • In the Azure portal go to Cost Management + Billing → (select your billing account) → Payment methods → Azure credits. • Ensure you see your NPO credit listed, along with current and estimated balances. Note that new credits can take up to 24 hours to show.
2. Verify correct billing scope and roles • Your credits are assigned to a Billing Profile under a Microsoft Customer Agreement. • Make sure you’re using a subscription under that same Billing Profile—credits only apply to charges on that profile. • You need one of these roles on the billing profile: Owner, Contributor, Reader or Invoice Manager (or Owner/Contributor/Reader on the billing account).
3. Check service coverage NPO credits follow the same rules as Azure Sponsorship credits: • Services billed separately (third-party Marketplace items, Azure support plans, software licenses) aren’t covered. • First-party entitlement purchases (Savings Plans, Reserved Instances) aren’t covered under Sponsorship credits.
4. Resource group location and credit object don’t matter • The credit resource in your subscription is just metadata—it doesn’t change what’s covered or how credits are applied.

If you’ve done all that and still can’t consume the credit, here are a few questions to narrow it down:

Hope this helps point you in the right direction! Let me know the answers, and we’ll keep digging.

Reference docs

• Track Microsoft Customer Agreement Azure credit balance
• Manage an Azure credit resource under a subscription (credit resource metadata)
• ST – I have an issue with credit or refund or tax applied to a charge (reviewing credits, roles, and applying to charges):

Nonprofit Azure grants must be explicitly activated and correctly attached to the billing profile and subscription where workloads run. If the grant isn’t activated or is tied to a different billing profile than the one used by the target subscription, the credit won’t be applied and usage will bill as pay-as-you-go.

Use these checks and steps:

1. Confirm the grant is activated
   1. Sign in to the Nonprofit Hub with the validated account.
   2. Go to Offers and locate Azure $2,000 Sponsorship.
   3. If it shows Activate, select it and complete the guided setup:
      • Accept Azure Sponsorship terms.
      • Choose the correct billing profile or create a new one.
      • Complete Azure subscription setup.
   4. If it is not activated within 90 days of issuance, the offer might have expired and become inaccessible.
2. Verify the correct billing profile and subscription
   1. After activation, the credit is shared across all subscriptions under the chosen billing profile only.
   2. If the Azure grant was activated under the wrong billing profile, submit a product transfer request to move it to the correct billing profile in the same tenant, following Create a product transfer request.
   3. Ensure the subscription where assets will be deployed is under that billing profile so the sponsorship credit applies and the subscription does not convert to pay-as-you-go unexpectedly.
3. Check for expiration or rollover expectations
   1. Unused nonprofit Azure grant credits do not roll over year to year; any remaining balance expires at the end of the grant year.
   2. If the grant year has ended, usage beyond that point is billed at standard pay-as-you-go rates until the grant is renewed.
   3. The grant can be renewed after expiration, but credits are not applied retroactively to any gap period.
4. If the existing support case is stalled
   1. If the issue is that the grant was activated on the wrong billing profile or is not applying to the intended subscription, explicitly request a product transfer of the Azure grant to the correct billing profile in the same tenant.
   2. If there is confusion about eligibility or which benefits apply, submit a new request through the Nonprofit Contact Us form so the nonprofit team can review the grant status and correct mapping.

These steps ensure the nonprofit Azure sponsorship is active, mapped to the correct billing profile, and applied to the subscriptions where assets will be deployed.

References:

• Activate your Azure grant
• Renew your Azure grant