logging into intune app on ios

"More information required" means the sign-in is being interrupted by additional security requirements such as MFA, device enrollment, or conditional access. On iOS with Intune/Company Portal this typically requires completing enrollment or using the correct app and method your organization expects.

Try the following steps in order:

1. Complete required enrollment on the device
   • On the iOS device, open Settings > General > VPN & Device Management.
   • If available, use Account driven user enrollment:
     1. Tap the option to sign in with your work or school account.
     2. Sign in with the same work or school account used for Intune.
     3. Approve Allow Remote Management so the Intune profile can install.
     4. Wait until the management profile is installed and your work account shows as managed.
   • After enrollment completes, open the Intune/Company Portal app again and sign in with your work or school account and password.
2. If blocked when accessing email or other resources
   • Some organizations require using Outlook mobile instead of the native iOS mail app.
   • If you see More information is required when trying to add your account in the native mail app, cancel there and instead:
     1. Install and open Outlook on iOS.
     2. Go to Settings > Add Account > Add Email Account.
     3. Enter the same work or school email and choose Sign in with Office 365.
     4. Complete any MFA or registration prompts.
3. Use "Sign in from another device" correctly (if required by your org)
   • In the Company Portal app, choose Sign in from another device.
   • Note the one-time code shown on the iOS device.
   • On the other device (for example, a work PC already joined to your organization), go to https://microsoft.com/devicelogin and enter that code.
   • Complete the sign-in on the other device, then return to the iOS device and wait for the app to finish verifying.
4. If sign-in still fails
   • Ensure the account and password are correct by signing into another Microsoft 365 service (for example, Outlook on the web) on a browser.
   • If the prompt loops or continues to say More information required, the tenant’s conditional access or MFA configuration may need admin review. In that case, contact the organization’s IT/Intune administrator and provide:
     • The exact error text ("More information required" and any other message)
     • That this occurs in the Intune/Company Portal app on iOS
     • Whether the device is already enrolled under VPN & Device Management.

References:

• Set up personal iOS device for work or school
• Tutorial: Protect Exchange Online email on unmanaged iOS devices with Microsoft Intune
• Get the Intune Company Portal app