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Help, my MS Form shows "We're having trouble getting your documents. Please try again later."

Mark Donnel Viernes 0 Reputation points
2026-02-25T09:42:06.9366667+00:00

Help, my MS Form shows "We're having trouble getting your documents. Please try again later."

Microsoft 365 and Office | Microsoft Forms | For home
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  1. AI answer

    2026-02-25T09:42:16.2833333+00:00

    The error message "We're having trouble getting your documents. Please try again later" in Microsoft Forms may occur due to issues with file uploads. This can happen if file uploads to SharePoint or OneDrive are blocked. To resolve this issue, you can check the following:

    1. File Upload Settings: Ensure that the file upload functionality is properly configured in your form.
    2. Permissions: Verify that you have the necessary permissions to upload files to the designated SharePoint or OneDrive location.
    3. Service Status: Check if there are any ongoing issues with Microsoft services that might be affecting file uploads.
    4. Browser Issues: Sometimes, clearing your browser cache or trying a different browser can help resolve temporary issues.

    If the problem persists, consider reaching out to your IT support or checking the Microsoft support documentation for further troubleshooting steps.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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