Class Work in Teams is not show in some of student's mobile apps

Question

Class Work in Teams is not show in some of student's mobile apps

narayanasrikanthreddy 5

Hi

Its of great concern that the course material that i share under classwork doesnt appear, i have used teams for a long time, so iam aware of publish etc and i have checked etc . Why does it happen

Shaun Human 0 Reputation points

2026-02-25T08:53:02.62+00:00

Hi

We are also experiencing this issue. We have followed that steps but still does not work. It seems to be a problem on Android devices. My students using iPhone can see the classwork clearly. All can access the classwork when using the webinterface on a computer.

3 answers

Your answer

Shaun Human 0 Reputation points

2026-02-25T08:53:02.62+00:00

Hi

We are also experiencing this issue. We have followed that steps but still does not work. It seems to be a problem on Android devices. My students using iPhone can see the classwork clearly. All can access the classwork when using the webinterface on a computer.

Answer 1

If the Classwork feature in Teams is not showing up for some students, it could be due to a few reasons related to how Teams synchronizes data. Microsoft Teams relies on Microsoft Entra ID for managing class rosters, and sometimes the cache for Teams may not update correctly, which can lead to users appearing missing in their Class Teams.

Microsoft is aware of these issues and is working on a fix for the synchronization pipeline between Microsoft Entra ID and Teams. In the meantime, you might want to check if the affected students have the correct permissions and are part of the appropriate Class Teams. Additionally, you can ensure that the Classwork feature is enabled for those users in the Teams Admin Center.

If the problem persists, consider using the published scripts that help update the Teams cache with the data stored in Microsoft Entra ID.

References:

Missing Teams Memberships or Access

Answer 2

Nam-D 3,895 Microsoft External Staff Moderator

Hello @narayanasrikanthreddy,

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, there are various of reason for Classwork content may not appear such as sync issue, the user may not have the correct permission, classwork may be disabled or restricted by app permission and in some case it can be caused by mobile app caching issue.

For my recommendation, kindly check these following:

1/ Ask your student to refresh the Teams data

Sign out of Teams > close the app > sign back in
Update the Teams app to the latest version
Try using Teams on the browser to compare

Confirm Classwork is allowed for students

Your IT administrator should check:
Teams Admin Center > Teams apps > Manage apps
Search for Classwork and ensure it is allowed
Then check App permission policies and ensure students have a policy that allows Classwork

Reference: Classwork is not in my students' Teams, how do I give them access? - Microsoft Q&A.

2/ Check whether the material is controlled by another feature

Check if assignments visibility is controlled within the Assignment settings, not Classwork by following this article: Manage classwork resources in Microsoft Teams - Microsoft Support.

Note: Please understand that as a forum moderator, my primary goal is to provide helpful guidance and support through general troubleshooting steps. While I don’t have access to internal systems or test devices required to resolve backend/account issues, I truly appreciate your understanding of these limitations.

Thank you for choosing Microsoft, and I am looking forward to your response. If all checks have passed but the issue persists, kindly provide more information so that I can investigate further.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have any extra questions about this answer, please click "Comment."

If you want to receive the related email notification for this thread, please follow the steps in our documentation to enable e-mail notifications.

Nam-D 3,895 Reputation points Microsoft External Staff Moderator

2026-02-20T08:25:06.8566667+00:00

Hello @narayanasrikanthreddy,

Just reaching out to check if the information shared was helpful. If you have any updates or require further assistance, please feel free to let me know. Warm thanks.
Sebastian Van Dingenen 0 Reputation points

2026-02-24T12:20:53.2933333+00:00

Hi,

We have the same problem for our school, seems it is not appearing on android devices only on apple. on laptop and desktop ok.

regards,

Sebastian
Nam-D 3,895 Reputation points Microsoft External Staff Moderator

2026-02-24T15:11:46.6266667+00:00

Hello @Sebastian Van Dingenen

May I ask if you have tried all the steps that I provided earlier? If all checks have passed but the issue still persists, my recommendation is to create a support ticket via this portal: Contact - Microsoft Support.

If you are an end-user, please contact your IT admin to do this for you.

If anything is unclear, please don’t hesitate to reach out to me.

Best regards.
Leona Meade 0 Reputation points

2026-02-25T11:58:32.23+00:00

Multiple students are still having this issue as well as members of staff. I myself have an android phone, have uninstalled, reinstalled, up to date version and nothing has changed. This is a recent problem which as someone has said doesn't effect all students, many are able to see it fine, so I'm not sure how this can be a problem at our user end in terms of making sure Classwork is allowed. Are there any other suggestions? Is this another MS glitch like some of the others we have seen in recent weeks that will suddenly resolve itself?

Answer 3

Nam-D 3,895 Microsoft External Staff Moderator

Hello @Shaun Human, @Leona Meade and other users who have the same issue,Since multiple users are reporting that this issue persists, I recommend having your IT administrator report issue through the Microsoft 365 Admin Center so the Microsoft Education support team can investigate the problem at the tenant level. This is the most effective way to escalate issues that affect many users.

User's image

I hope that the issue will be resolved soon. If anything is unclear, please don’t hesitate to reach out to me.

Best regards.

0 comments