Share via

How to get help with an Azure Portal issues

David Russell 0 Reputation points
2026-02-17T00:06:48.0233333+00:00

I have an open ticket with MS Support that is not being responded to (several weeks waiting).

I created a second ticket, and have had the same experience.

I've tried calling the support phone line (1800 624 449), which used to get me to speak to someone (after 30-60 minute hold time), but now it just says "Azure support is now provided online" and redirects to aka.ms/prosupport.

However this website redirects to the regular Azure support, which doesn't allow creation of new tickets any more, and redirects to this community forum.

How can I have someone investigate the status of our tickets and explain why they are not being attended to?

2601190030000782 - Status: Open

2602040030008376‎ - Status: Agent assigned.

Thank you,

David.

Azure App Configuration
Azure App Configuration

An Azure service that provides hosted, universal storage for Azure app configurations.

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Siddhesh Desai 3,935 Reputation points Microsoft External Staff Moderator
    2026-02-17T00:47:21.9833333+00:00

    Hi @David Russell Thank you for reaching out to Microsoft Q&A.

    I see you have a Developer Support plan, and with Developer plan your ticket gets created with Microsoft Q&A platform by default and one of our Engineers will reach out to you over the question you posted. If required, we can create an incident with the backend team to resolve your queries.

    We apologies if any inconvenience is caused to you. Can you send me the question in which you require our help?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.