Call history on teams

I have seen cleagues that has call history for over a year

Hi @SIDI, Amine (BARTS HEALTH NHS TRUST) 

Welcome to the Microsoft Q&A forum. 

Thank you so much for reaching out. I completely understand how important it is to review calls from earlier in the year, especially when you need historical records for tracking or compliance. I’m here to help clarify how Teams stores call history and guide you toward the best next steps so you can access the information you need. 

Here is some information that will help clarify your question. You can view and retrieve past call logs and their durations in Microsoft Teams, but this depends on certain conditions:  

1/ For end users: 

Note: This feature requires your organization to have Enterprise Voice or Business Voice licenses enabled. 

• Open the Calls app in Microsoft Teams.  
• Go to History (center section under Calls).  
• You’ll see a list of past calls (incoming, outgoing, missed) along with call duration.  
• Click More actions (…) for any entry to call back, start a chat, or add the contact to speed dial or your contacts list.  
• To remove an entry, choose Remove from view (admins can still access it).  

2/ For administrator permissions:   

Note: The following steps can only be accessed by users with administrator permissions.  

Detailed historical call data is available through the Teams Admin Center under Analytics & reports (PSTN & SMS usage reports). These reports typically cover up to 90 days.   

• Go to the Teams Admin Center 
• Navigate to Analytics & reports > Usage reports.  
• Run the PSTN and SMS Usage report (including incoming or outgoing call details with durations). 

Additional information is available in the following resources:  

• View your call history in Microsoft Teams - Microsoft Support  
• Microsoft Teams PSTN usage report - Microsoft Teams | Microsoft Learn  
• Microsoft Teams analytics and reporting - Microsoft Teams | Microsoft Learn  

As community moderators, I kindly ask for your understanding that our access to internal development details is limited. Our primary role is to guide users toward the appropriate resources and support channels. While I may not have visibility into performing deeper backend analysis, I’ll continue doing our best to support you within the scope of our responsibilities.   

I hope this information is useful. As other users will also be searching for guidance in this community, clicking “Accept Answer” would be a wonderful way to amplify your impact. Your action not only helps others with similar questions find the right solution faster, it also highlights your role in shaping a more helpful and informed community.    

Thank you again for your time and for raising this important usability concern. If you have any further questions or need additional assistance, please don’t hesitate to reach out. 

I look forward to your thoughts on this. 

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