Regarding the Irregular Display of the Access Runtime Installer

Question

Regarding the Irregular Display of the Access Runtime Installer

test_account 0

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We have a device running both Access Runtime 2013 (32-bit version) and Microsoft Office Home and Business 2019 (32-bit version).

On this device, when opening an Access Accde file, approximately once every few months,

the Access Runtime installer appears.

We cannot determine when this occurs and are unable to find a solution.

We have confirmed via history that no Windows Update occurred on the day the installer appeared.

Has anyone encountered a similar phenomenon?

Also, does anyone know the cause and a solution?

Translated with DeepL.com (free version)

以下日本語本文です。

Access Runtime 2013(32bit版) とMicrosoft Office Home and Business 2019(32bit版)を併用している端末があるのですが

その端末でAccessのAccdeを開く際に、数か月に一回ぐらいの頻度で

Access Runtimeのインストーラが表示される状態があります。

発生しているタイミングがわからず対応策が探せない状態です。

対象のインストーラが表示された日にWindows Updateがされていないことは

履歴で確認しています。

似たような現象に遭遇した方はいらっしゃいますでしょうか。

また原因と解決策を知っている方はいらっしゃいますでしょうか。

Viorel 127.3K Reputation points

2026-02-13T08:55:31.3466667+00:00
Were the previous suggestions taken into consideration?

https://learn.microsoft.com/en-us/answers/questions/5763893/
test_account 0 Reputation points

2026-08-25T02:16:05.7533333+00:00

Since it is difficult for the customer to implement our recommendations due to their environment,

we are addressing the issue by modifying the runtime itself, which will resolve the problem for a certain period of time.

We plan to continue using this approach until the customer’s device is replaced.

We apologize for the delay in our response.

2 answers

Your answer

Viorel 127.3K Reputation points

2026-02-13T08:55:31.3466667+00:00

Were the previous suggestions taken into consideration?

https://learn.microsoft.com/en-us/answers/questions/5763893/
test_account 0 Reputation points

2026-08-25T02:16:05.7533333+00:00

Since it is difficult for the customer to implement our recommendations due to their environment,

we are addressing the issue by modifying the runtime itself, which will resolve the problem for a certain period of time.

We plan to continue using this approach until the customer’s device is replaced.

We apologize for the delay in our response.

Answer 1

The issue you're experiencing with the Access Runtime installer appearing intermittently when opening an Accde file could be related to how multiple versions of Access are registered on your system. When multiple versions of Access are installed, the Windows Installer may start to prepare the installation of the version that is not currently registered, which can lead to the installer appearing unexpectedly.

This behavior is noted particularly when different versions of Access are used in conjunction. Since you have both Access Runtime 2013 and Office Home and Business 2019 installed, it’s possible that the registration of one version is affecting the other.

To troubleshoot this issue, consider the following steps:

Repair the Office Installation: Go to the Control Panel, find Microsoft Office, and select the repair option. This can help fix any registration issues.
Check Registry Keys: Ensure that the registry keys for both versions of Access are correctly set. Missing or incorrect registry entries can lead to the installer being triggered.
Update Access Runtime: Make sure that your Access Runtime is up to date. Sometimes, updates can resolve compatibility issues.
Monitor for Patterns: Since you mentioned that this occurs every few months, try to monitor any specific actions or changes in the system that coincide with the appearance of the installer.

If the problem persists after these steps, you may want to reach out to Microsoft support for more targeted assistance.

References:

Answer 2

Hi @test_account

Thank you for reaching out to the Q&A Forum.

Based on the details you shared, the behavior you are seeing appears to be related to how Windows Installer handles mixed‑version Office components, even when both installations are 32‑bit.

The intermittent appearance of the Access Runtime 2013 installer—only once every few months—suggests that Windows Installer is detecting inconsistencies in registry keys, COM registrations, or component configuration between Access Runtime 2013 and Office Home & Business 2019. When you open an .accde file, Windows may trigger a self‑repair process to “correct” these perceived mismatches. This is what causes the installer window to appear.

This behavior is not tied to a specific action like Windows Update. Instead, it can be triggered unpredictably by background processes, caching, or temporary file changes.

Access Runtime 2013 uses older system components that do not fully align with Office 2019. Even though both are 32‑bit, the difference in versions can still cause Windows Installer to interpret certain registry values as missing or incorrect.

As a moderator, I don’t have access to your exact environment or system configuration, so I can only provide general guidance based on documented behavior. Given the nature of this issue, and the fact that it varies by system setup, you may benefit from posting the question on GitHub - a development‑focused forum where engineers who work directly with Access Runtime and version‑compatibility scenarios can offer more targeted help.

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