Facing issue in Salesforce add-In

poojan gabani 0 Reputation points
2026-02-12T06:22:11.76+00:00

Hello,

i have added salesforce add-in my account and then try to use it but i am not able to authenticate my salesforce account as it popup and close the model in too short time and says as per below image even i have only one account logged In. anyone has face this issue before? please help me.
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  1. Nam-D 3,895 Reputation points Microsoft External Staff Moderator
    2026-02-12T09:18:13.1533333+00:00

    Hello @poojan gabani,

    Welcome to the Microsoft Q&A forum.

    Regard to your screenshot, I noticed that you are using outlook.com account. Therefore, could you please confirm whether you are using a Microsoft personal account and whether the error occurs when using Outlook for Windows?

    Thank you very much for providing the details of the issue you are currently experiencing. Based on the information you have shared, it appears that you are encountering an authentication problem when using the Salesforce add‑in integrated with Outlook.

    Regarding this matter, I have located a support article from the Salesforce team titled Salesforce Outlook Integration Side Panel shows ‘You're logged into Microsoft with more than one a…

    Before accessing the article, please note the following: Microsoft is providing this link solely for your convenience. The site is not controlled by Microsoft, and we cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please ensure that you fully understand the potential risks before applying any suggestions from the referenced content.

    According to Salesforce, you can try to remove and re-add your email account in the Outlook client could be help resolve the issue. 

    Could you please also review the article to verify whether your Outlook application version meets the minimum supported requirements? Outlook Integration System Requirements If yes, please help me try to update your Outlook version.

    Please help check the above steps and let me know if there are any updates or if the issue persists. I will be glad to assist you further.

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