i am not receiving a sign in request through my authenticator app

If you are not receiving a sign-in request through your Microsoft Authenticator app after changing your phone, it may be due to the app not being properly set up on your new device. Here are some steps you can take to troubleshoot the issue:

1. Check App Setup: Ensure that the Microsoft Authenticator app is set up correctly on your new phone. You may need to add your account again if it was not transferred during the setup.
2. Alternative Authentication Methods: If you are receiving an authentication code but not the sign-in request, try using an alternative method for verification, such as SMS or email, if those options are available.
3. Reinstall the App: Sometimes, reinstalling the Microsoft Authenticator app can resolve issues. Uninstall the app, then reinstall it from the app store and set up your account again.
4. Check for Notifications: Make sure that notifications are enabled for the Microsoft Authenticator app in your phone's settings. If notifications are blocked, you won't receive the sign-in requests.
5. Contact Support: If the issue persists, you may need to contact Microsoft support for further assistance, especially if you are locked out of your account due to authentication issues.

By following these steps, you should be able to resolve the issue with the sign-in request not being received through the Authenticator app.

References:

• Frequently asked questions about Microsoft Entra multifactor authentication
• Authentication methods in Microsoft Entra ID - Voice call