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I need to speak with a person -- I can't sign in (Microsoft Loop)

Anthony 0 Reputation points
2026-02-03T00:16:07.5433333+00:00

I keep looping back to the sign in. I need to speak with a person to resolve the issue. I cannot use online help as it requires a sign in, but that is the issue I need resolved - I can't sign in!

I feel like I have exhausted all options, even chatting with sales, but they can't help. There is no online chat for support, so I need a phone number for an actual person.

Can anyone help?

Microsoft 365 and Office | Loop | For home
Microsoft 365 and Office | Loop | For home

A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

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  1. Kai-H 18,195 Reputation points Microsoft External Staff Moderator
    2026-02-04T08:49:52.1366667+00:00

    Hi, Anthony

    Thanks for reaching out to Microsoft Q&A forum.

    Sorry for this frustrating experience that you're encountering. Since Q&A Assist has already given you a way to contact Microsoft Support, I will also provide a link directly to Microsoft Support and also a detailed instruction for you to follow easier:

    • Visit this website: Contact - Microsoft Support 
    • Type Contact in the search box. 
    • Now click Get help, and Select Contact Support or Sign in to contact support below. 
    • Go to the Products and services tab, and choose either Microsoft 365 and Office category. 
    • On the Category tab, choose Technical Support. 
    • Go to Confirm. 
    • You can now choose the option of Chat with a support agent on your web browser. 

    If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.

    Important Note: The Chat support team only works at certain work times, (Monday to Friday: 9am to 6pm. Saturday and Sunday: 10 a.m. to 6 p.m.) so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.  

    Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas. 

    Thank you for your patience in reading, I hope this information has been helpful to you. 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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  2. AI answer

    2026-02-03T00:16:15.5933333+00:00

    To speak with a live person at Microsoft regarding your sign-in issue, you can follow these steps:

    1. In the search bar, type "Get Help" and open it.
    2. Type "Chat with an agent" and press Enter.
    3. Click the "Contact support" button at the bottom.
    4. Choose the products and services for which you need help.
    5. Follow the on-screen prompts to connect with a live agent.

    If you prefer to speak directly, you can also select the "Call me back" option and fill in the required information so they can call you.

    Additionally, if you need a phone number for support, you can check the list of Microsoft Unified Support phone numbers available online.

    If you are unable to access the online support due to sign-in issues, you might consider creating a support ticket without signing in, which can be done through the Partner Center support page.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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