A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
Hello judy,
Thank you for posting your question in the Microsoft Q&A forum!
I realize that you've encountered a problem that losing a file on your phone after clearing the Office app cache. I truly understand your confusion. Let me assist you further.
For me to provide the most accurate solution, would you please let me know few information about the situation you're experiencing:
- Where was the file originally saved?
- Did you ever manually save the file with a name?
- Where did the file come from (email, WhatsApp, download, created by you)?
- Is Huawei Cloud backup enabled on your phone?
- Have you searched your phone storage for
.xlsxor.tmpfiles yet?
I am looking forward for your respond. Thank you so much for your times.
Best Regard,