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How to retrieve an excel file from my Huawei phone?

judy 0 Reputation points
2026-01-30T14:14:47.4933333+00:00

Good day,

I need help retrieving my excel file.

I was able to open it 3 days ago but yesterday I'm receiving error every time I tried to open it.

Can't open file

Office can't find this file. It may have been moved, renamed, or deleted.

I can't share or send it to my onedrive or email anymore.

I was advised to clear cache Microsoft office and restart it but when I did. I can't find the file anymore.

What should I do? Please help me! Please!

Microsoft 365 and Office | Excel | Other | Android
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  1. Katerina-N 9,090 Reputation points Microsoft External Staff Moderator
    2026-01-30T22:47:35.68+00:00

    Hello judy,

    Thank you for posting your question in the Microsoft Q&A forum!

    I realize that you've encountered a problem that losing a file on your phone after clearing the Office app cache. I truly understand your confusion. Let me assist you further.

    For me to provide the most accurate solution, would you please let me know few information about the situation you're experiencing:

    1. Where was the file originally saved?
    2. Did you ever manually save the file with a name?
    3. Where did the file come from (email, WhatsApp, download, created by you)?
    4. Is Huawei Cloud backup enabled on your phone?
    5. Have you searched your phone storage for .xlsx or .tmp files yet?

    I am looking forward for your respond. Thank you so much for your times.

    Best Regard,

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